Athena Arias
SEASIDE,CA
Summary
Astute Business Owner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Beauty Salon Owner
Self-employeed
01.2018 - Current
- Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
- Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
- Maintained compliance with all local, state, and federal regulations governing the operation of beauty salons to ensure continued licensure and avoid potential fines or penalties.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
- Boosted salon revenue through effective marketing strategies, including social media promotion and targeted advertising campaigns.
- Collaborated with local businesses to create cross-promotional partnerships that benefited both parties involved while increasing visibility within the community.
Airbnb Host
Self-employeed
12.2015 - 03.2020
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
- Established positive relationships with neighbors and local businesses to promote goodwill within the community.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
Guest Service Representative
Seven Gables Inn
01.2013 - 08.2018
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
Front Desk Manager
Comfort Inn & Suites
02.2010 - 05.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
Education
Real Estate Certificate - Real Estate
Monterey Peninsula College
Monterey, CA01.2024
Esthetician License - Beauty
Waynes College of Beauty
Salinas, CA08.2019
Associate of Arts - Business Management
Monterey Peninsula College
Monterey, CA05.2018
Associate of Arts - Hospitality Administration And Management
Monterey Peninsula College
Monterey, CA05.2018
Skills
Strong Organization
Effective problem solving
Staff Management
Customer Service
Exceptional communication
Property Management
Guest Relations
Maintenance Coordination
Superb hospitality
Cleaning Standards
Timeline
Beauty Salon Owner
Self-employeed
01.2018 - Current
Airbnb Host
Self-employeed
12.2015 - 03.2020
Guest Service Representative
Seven Gables Inn
01.2013 - 08.2018
Front Desk Manager
Comfort Inn & Suites
02.2010 - 05.2013
Real Estate Certificate - Real Estate
Monterey Peninsula College
Esthetician License - Beauty
Waynes College of Beauty
Associate of Arts - Business Management
Monterey Peninsula College
Associate of Arts - Hospitality Administration And Management
Monterey Peninsula College
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