Athena Ruder
Bakersfield,Ca
Summary
Dedicated Store Manager with more than 25 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. High-performing,familiar with managing a range of personalities. Experience with stand-alone stores and ones in a mall environment.
Overview
1
1
year of professional experience
Work History
Office Manager
Rejuvenation Skin Studio
Bakersfield, CA
08.2014 - .1 -1
- Managed staff of 9 Estethicians
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
- Communicated all client reservations to appropriate staff
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
- Consistently followed all required protocols for scheduling spa appointments.
- Oversaw the upkeep of the entire facility.
- Served as a primary point of contact for members and guests for information on spa products and services.
- Entered customer demographic and preference data on salon computer database.
- Performed inventory and restocking assignments as necessary.
- Maintained a solid knowledge base of all spa and resort products and services.
- Provided clients with detailed instructions on how to fill out intake forms.
- Prepared first time guests over the phone for their selected services.
- Maintained expert knowledge and awareness of spa appointment availability.
- Managed all front desk tasks, including the maintenance of client records and lab data.
- Answered a high-volume, multi-line telephone promptly and courteously.
- Inventoried, ordered and stocked salon product line.
- Carefully maintained financial filing system.
CHANEL Account representative
Macys Department Store
Bakersfield, CA
04.2013 - 09.2014
- Answered questions regarding the store and its merchandise.
- Demonstrated use and care of merchandise.
- Greeted customers and ascertained customers' needs.
- Maintained records related to sales.
- Helped customers with questions, problems and complaints in person and via telephone.
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Verified that all customers received receipts for purchases.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Followed up with over 40 plus customers each week to verify that they were satisfied with purchases.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to the store’s positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Preserved a perfect attendance record for 4 months.
Owner of Salon
Attitudes with style
Bakersfield, CA
- Anticipated salon guest concerns and addressed them immediately.
- Communicated all client reservations to appropriate staff.
- Called clients to confirm upcoming appointments.
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
- Restocked linen and laundry in all areas of the spa.
- Transported soiled linens to the laundry facilities.
- Consistently followed all required protocols for scheduling spa appointments.
- Oversaw the upkeep of the entire facility.
- Processed guest credit card information for salon services.
- Followed through with client requests in a timely manner.
- Served as a primary point of contact for members and guests for informationon .non salon products and services.
- Entered customer demographic and preference data on salon computer database.
- Performed inventory and restocking assignments as necessary.
- Handled guest complaints calmly and professionally.
- Directed telephone calls to appropriate personnel.
- Maintained a solid knowledge base of all spa and resort products and services.
- Provided clients with detailed instructions on how to fill out intake forms.
- Prepared first time guests over the phone for their selected services.
- Refiled professional salon products as necessary.
- Maintained expert knowledge and awareness of salon appointment availability.
- Cleaned spa according to State of California safety and sanitary regulations.
- Managed all front desk tasks, including the maintenance of client records and lab data.
- Answered a high-volume, multi-line telephone promptly and courteously.
- Inventoried, ordered and stocked salon product line.
- Carefully maintained financial filing system.
- Promoted salon-exclusive products to increase retail sales.
- Recorded inventory sales into the ssalons weekly income report.
- Scheduled and led weekly store meetings for all employees.
- Hired, trained and evaluated personnel in sales and marketing.
- Interviewed job candidates and made staffing decisions.
Education
Associate of Arts - Fashion Merchandising
The Fashion Institute of Design. and Merchandising
Sherman Oaks, CA1980
Skills
- Excellent customer service skills
- Customer relations
- Merchandising
- Store displays
- Staff training and development
- Vendor relations
- Markdown procedures
- Inventory control
- Pricing controls
- Product inventory counts
- Excellent communication skills
- Articulate and well-spoken
- Flexible
- Accurate and detailed
- Works well under pressure
- Social media knowledge
- Appointment setting
- Team building
- Payroll
- Multi-line phone proficiency
- Microsoft Excel certified
- Filing and data archiving
- Effective managerial techniques
- Computer-literate
- Salon order processing
- SAP software
- Trusted key holder
- Creative problem solver
- Strong client relations
- Training development aptitude
- Proficient in cash management
- Credit card processing
Timeline
Office Manager
Rejuvenation Skin Studio
08.2014 - .1 -1
CHANEL Account representative
Macys Department Store
04.2013 - 09.2014
Owner of Salon
Attitudes with style
Associate of Arts - Fashion Merchandising
The Fashion Institute of Design. and Merchandising
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