Athena Small
Copperopolis ,CA
Summary
Positive and caring individual with solid foundation in dental health principles and patient care. Extensive knowledge of dental procedures and infection control. Answering phones and patient scheduling. Committed to enhancing patient experience and contributing to smooth and efficient dental practice.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Assistant
Dr Suzanne Boynton
07.2021 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Facilitated patient education on oral hygiene practices, contributing to improved dental health.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Scheduled and confirmed patient appointments.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Verified patient insurance eligibility and benefits.
Dental Treatment Coordinator
Valley Springs Health and Wellness
06.2020 - 07.2021
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
- Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Nurtured a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office bookkeeping with insurance billing and patient payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Iroquois West High School
Gilman, IL05.1990
Certification
CPR certified
Timeline
Dental Assistant
Dr Suzanne Boynton
07.2021 - Current
Dental Treatment Coordinator
Valley Springs Health and Wellness
06.2020 - 07.2021
Iroquois West High School