Athena Smith
Marietta,GA
Summary
Experienced professional with a strong background in customer service and relationship management, poised to excel in multifaceted roles. Possess exceptional organizational skills, adept at collaboration and proficient in utilizing digital software tools. Demonstrates remarkable motivation and a robust work ethic. Quick and adaptable learner, adept at thriving in dynamic environments.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Burn Boot Camp
Marietta, GA
08.2022 - Current
- Craft a client value proposition that encompasses customer experience, service quality, security measures, communication channels, and marketing strategies
- Build and Manage member relationships
- Exhibit proficiency in marketing and sales of membership subscriptions alongside nutritional supplements.
Production Manager
Mouth Jarring
Smyrna, GA
10.2021 - 08.2023
- Manage product processes, production, and personnel involved in the fulfillment and delivery of products.
- Lead and support pre-sale activities, assessments, and the delivery of products to customers.
- Attain savings in costs, mitigate risks, and enhance process efficiencies using a range of value-generating methods.
Microverse Team Consultant
City of Coders
Atlanta, GA
06.2023 - 07.2023
- Orchestrated a dynamic partnership in the city of Clarkston, Ga, involving German Tech, CoSpace, Microverse, and Glass Commerce to conceptualize, plan, and execute a pioneering co-living and co-working space initiative
- Drive innovation within the City of Coders project's procurement domain by exploring novel approaches to program or category structuring, leveraging shifts in the supply market, and adapting tools/processes to enhance value.
- Addressed multifaceted challenges by working collaboratively with diverse teams from different sectors
- Demonstrated cultural sensitivity and empathy while building bridges between diverse groups, enriching the community fabric and promoting cross-cultural understanding.
Assistant Event Project Manager
Artistic Avenue
Smyrna, GA
10.2021 - 07.2022
- Managed the vendor selection process across numerous projects in the category, involving diverse scopes and groups of clients.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
Marketing & Sales Account Manager
3mp Atlanta
Atlanta, GA
06.2021 - 10.2021
- Recognizes potential cost-saving possibilities within the client's Corporate & Professional Services expenditures, specifically in the context of direct-to-customer sales.
- Trained new sales/marketing associates and oversee the progress
- Analyzed sales data, team development and digitally track success.
Education
Masters of International Business - Innovation And Entrepreneurship
Georgia State University
Atlanta, GA07.2023
BBA - International Business, Economics
Valdosta State University
Valdosta, GA05.2021
Skills
- MS Office – Excel, Word, PowerPoint
- Salesforce – Data processing/Analytics
- SAS Studios –Coding Software
- Sara Plus – Digital order intake platform
- ASAP – Consumer order processing
- Advanced customer service & Conflict Resolution
- Excellent verbal and writing skills
Timeline
Microverse Team Consultant
City of Coders
06.2023 - 07.2023
Administrative Assistant
Burn Boot Camp
08.2022 - Current
Production Manager
Mouth Jarring
10.2021 - 08.2023
Assistant Event Project Manager
Artistic Avenue
10.2021 - 07.2022
Marketing & Sales Account Manager
3mp Atlanta
06.2021 - 10.2021
Masters of International Business - Innovation And Entrepreneurship
Georgia State University
BBA - International Business, Economics
Valdosta State University