Athena Strickland
Tulsa,OK
Summary
Proven track record in enhancing operational efficiency and client satisfaction at Maids Of Tulsa, showcasing strong organizational skills and a professional demeanor. Expert in office administration and maintaining HIPAA-compliant medical records, I excel in fast-paced environments, ensuring high-quality service and reliability. Results-driven and excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Head House Cleaner/ Office Manager
Maids Of Tulsa
04.2015 - 09.2021
- Cultivated strong professional relationships with clients by communicating clearly about their needs and preferences regarding cleaning services.
- Established rapport with vendors through effective negotiation skills; secured competitive pricing on essential supplies and equipment.
- Organized team schedules efficiently, ensuring appropriate coverage during peak hours and optimal use of resources.
- Maintained detailed records of completed tasks to track progress and ensure timely completion of all assigned duties.
- Resolved customer complaints or concerns quickly and professionally, preserving positive relationships with clients.
- Answered calls from clients. Rescheduled if needed. Set up appointments to give clients pricing for cleaning.
Receptionist/Medical Records Clerk
Cancer Care Associates
05.2008 - 11.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Education
GED -
Memorial High School
Tulsa, OKSkills
- Strong organizational skills
- Reliability and punctuality
- Energy and stamina
- Stress Tolerance
- Work Prioritization
- Professional Appearance
- Health and safety compliance
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Patient Scheduling
- Patient Registration
- Office Administration
- Electronic medical records familiarity
- Retrieving medical records
- Organizing medical records
- Medical Records Storage
Timeline
Head House Cleaner/ Office Manager
Maids Of Tulsa
04.2015 - 09.2021
Receptionist/Medical Records Clerk
Cancer Care Associates
05.2008 - 11.2014
GED -
Memorial High School
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