Hi, I’m
Athena Thomas
Ramona,KA
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
3
years of professional experience
Work History
Tacobellcatering
Crew Member
11.2022 - 05.2023
Job overview
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Wendys Restaurant
Crew Member
06.2020 - 08.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Ramona High SchoolRamona, CA
High School Diploma from High School Administration
06.2033
University Overview
- Extracurricular Activities: [Activity]
Skills
- Cooking
- Drive-Thru Operations
- Menu Memorization
- Beverage Preparation
- Customer Service
- Food Preparation
- Customer Engagement
- Crew Leadership
- Taking Orders
- Cleaning
- Flexible Schedule
- Problem-Solving
- Cash Handling
- Active listening
- Positive attitude
- Integrity and honesty
- Influencing skills
- Team building
- Social media savvy
- Training and development
- Adaptability and flexibility
- Google Drive
- Tech savvy
Timeline
Crew Member
Tacobellcatering
11.2022 - 05.2023
Crew Member
Wendys Restaurant
06.2020 - 08.2022
Ramona High School
High School Diploma from High School Administration
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