Organized Lead with 6 years of customer service, data entry and communication experience. Expert in employee training with extensive knowledge of Microsoft and Excel use and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.
Hi, I’m
Athena Walker
Torrance,CA
Summary
Overview
12
years of professional experience
Work History
Disneyland Resort
Working Lead
02.2018 - 03.2024
Job overview
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Interacted with staff by phone, email, or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Assisted with budgeting and financial management to keep restaurant operating within budget.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Baughn Family
Professional Nanny
11.2016 - 02.2018
Job overview
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Built positive and nurturing environments to support child social and emotional growth.
Disneyland Resort
Custodian
07.2015 - 11.2016
Job overview
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept building spaces premises clean inside and outside.
- Greeted customers and provided outstanding customer service.
- Resolved issues and maintained customer service standards.
Burke Williams Spa
Spa Concierge
10.2011 - 09.2012
Job overview
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Greeted guests and escorted to correct treatment rooms.
Education
Cerritos CollegeCerritos, United States
Associate of Science from Dental Hygiene
06.2023
University Overview
Skills
- Document Management
- Filing systems
- Basic accounting
- Report Writing
- Database Management
- Spreadsheet Management
- Team Management
- Mentoring abilities
- Organizational Development
- Customer service excellence
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Working Lead
Disneyland Resort
02.2018 - 03.2024
Professional Nanny
Baughn Family
11.2016 - 02.2018
Custodian
Disneyland Resort
07.2015 - 11.2016
Spa Concierge
Burke Williams Spa
10.2011 - 09.2012
Cerritos College
Associate of Science from Dental Hygiene
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