Athena Zorn
Orlando
Summary
Versatile and dynamic professional with a proven track record at Walt Disney World, excelling in roles requiring exceptional team collaboration and public safety skills. Expert in program oversight and proficient in Microsoft Excel, I have significantly contributed to enhancing operational efficiency and customer satisfaction. Demonstrated ability to lead with confidence and deliver results under pressure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Merchandise Associate
Walt Disney World Company
Orlando
05.2024 - 01.2025
- Scanned shelves and product cases for expired stock to discard outdated items.
- Implemented loss prevention measures such as restocking high-value items behind counters when necessary.
- Communicated and coordinated planogram execution with store management.
- Helped customers locate desired items and assisted with carrying heavy loads.
LIFEGUARD
Volcano Bay
Orlando
01.2022 - 02.2024
- Monitored pool to identify individuals in distress or other emergency situations
- Remained calm and poised during periods of stress or when dealing with difficult people
- Enforced safety policies and rules to guests to prevent accidents
- Educated guests about water safety rules and regulations as needed
- Administered CPR, first aid, AED when necessary
- Conducted pool opening and closing duties
PARKING CASHIER
Walt Disney World
Orlando
07.2021 - 08.2022
- Utilized problem-solving skills to resolve customer issues efficiently
- Adhered strictly to safety protocols while performing duties in order to prevent accidents or injuries
- Issued warnings or citations when appropriate for violations of local traffic ordinances
- Operated computerized cash register systems to process payments and issue receipts accurately
- Resolved conflicts between customers over issues such as lost tickets or incorrect fees charged
- Performed daily balancing of cash drawers at the end of each shift
HOUSEKEEPING ATTENDANT
Walt Disney World
Hilton Head
07.2020 - 05.2021
- Utilized appropriate tools such as vacuum cleaners, mops, brooms, brushes, for efficient cleaning operations
- Ensured that all cleaning products were used safely according to manufacturer instructions
- Inspected rooms upon completion to ensure they meet company standards for cleanliness and tidiness
- Responded quickly to any emergency situations involving spills or accidents in order to prevent further damage from occurring
- Demonstrated excellent time management and organizational skills while managing multiple tasks simultaneously as a Housekeeping Attendant
BOAT CAPTAIN
Walt Disney World
Orlando
01.2020 - 03.2020
- Managed crew members to ensure safe passage of passengers and cargo
- Performed routine maintenance on engines, hulls and other boat components
- Inspected boats to ensure proper functioning of equipment
- Demonstrated excellent customer service skills when interacting with customers onboard vessels
- Took appropriate action when encountering mechanical problems or adverse weather conditions
KITCHEN HELPER
Father Pats Kitchen
Pawley's Island
09.2014 - 07.2018
- Prepared food items such as salads, sandwiches, and appetizers in accordance with recipes and menus
- Volunteered feeding the homeless and donating clothes and toys for their families
- Assisted senior team members in the running of a busy kitchen
Education
BUSINESS MANAGEMENT - HOSPITALITY MANAGEMENT
Valencia
Orlando05.2026
AA - JOURNALISM
University of South Carolina
Columbia, SCSkills
- Group and Individual Instruction
- Public Safety
- Team Collaboration
- Program Oversight
- First Aid
- Microsoft Excel
- Sales
- POS software
- Promotional support
Certification
- CPR
- First Aid
Volunteer Experience
- Kitchen Helper, Father Pats Kitchen, Pawley's Island, South Carolina, 09/01/14, 07/01/18, Prepared food items such as salads, sandwiches, and appetizers in accordance with recipes and menus., Volunteered feeding the homeless and donating clothes and toys for their families., Assisted senior team members in the running of a busy kitchen.
- Volunteer, Habitat for Humanity, Atlanta, Georgia, 04/01/17, 04/01/17, Participated in community clean-up and enrichment projects., Demonstrated commitment towards achieving objectives by consistently meeting deadlines set for project completion., Utilized problem solving and organizational skills to manage multiple tasks simultaneously.
Awards
- Employee of the Month
- Employee of the Quarter
Languages
Spanish
Professional
Accomplishments
- cast member of the month
- cast member of the quarter
References
References available upon request.
Timeline
Merchandise Associate
Walt Disney World Company
05.2024 - 01.2025
LIFEGUARD
Volcano Bay
01.2022 - 02.2024
PARKING CASHIER
Walt Disney World
07.2021 - 08.2022
HOUSEKEEPING ATTENDANT
Walt Disney World
07.2020 - 05.2021
BOAT CAPTAIN
Walt Disney World
01.2020 - 03.2020
KITCHEN HELPER
Father Pats Kitchen
09.2014 - 07.2018
BUSINESS MANAGEMENT - HOSPITALITY MANAGEMENT
Valencia
AA - JOURNALISM
University of South Carolina