Athena Tomiko Martin
San Francisco,CA
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I am also a hardworking employee with customer service, multitasking, and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Case Manager/Employment Specialist
Arriba Juntos
San Francisco, CA
03.2024 - Current
- Worked closely with Human Service Agency regarding the client's case participation, appointments, and services provided to the client
- Reviewed and recorded the progress of each client with the Human Service Agency and Transitional Employment program through intensive case notes, performance evaluations and managing schedules to meet the monthly hourly requirement
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers
- Delivered exceptional service level by listening to the clients concerns and providing appropriate solutions offering immediate resources
- Created and implemented highly effective and individualized human resource solutions for each client
- Educated participants on expected job tasks, compensation and benefits to set clear expectations
- Prepared employees for assignments by establishing and conducting orientation and training programs
- Implemented client engagement and developed activities, resume workshop and training to maximize workforce activity
- Evaluated client performance at multiple facilities and made recommendations for training improvements
- Verified employment, processed and distributed payroll, prepared referrals and next step for each participant
- Maintained and monitored client hours and payout for hours worked through weekly timesheets
- Provided confidentiality, data entry, filing, faxing, scanning, copying, preparing monthly attendance reports, emailing, and recording information to maintain updated reports on clients files
- Supported executive decision making by reporting on metrics and recommending actionable improvements
- Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation
- Assisted programs coordinator in training office assistants in being familiarized with daily office tasks and updates of client's case files and upkeep of the Transitional Employment Program system organization.
Office Assistant
Arriba Juntos
San Francisco, CA
02.2024 - 02.2024
- Performing basic office tasks such as data entry, updating filing, and operating office machines
- Flexibly handling and prioritizing new tasks as they come in.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Resident Relation Specialist
Lumina - First Service Residential Property Management Company
San Francisco, CA
08.2021 - 06.2023
- Provided cordial guest services to residents and visitors
- Adeptly answered questions and replied to correspondences
- Promptly addressed and resolved any concerns or problems.
- Assisted in developing strategies to increase customer satisfaction levels.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Office Administrative Assistant
Robert Half Office Team
San Francisco, CA
01.2017 - 08.2021
- Greeted customers and answered public inquiries, registered clients
- Managed office’s multi-line phone system with professional phone etiquette
- Effectively communicated with fellow team members in handling various job functions
- Processed invoices and recorded account information in company’s computer system.
Customer Service Agent
Hallmark Aviation/ Frontier Airlines
San Francisco Airport, CA
06.2016 - 12.2016
- Checked passengers in for their flight, verified reservations, and assisted with boarding process
- Attentively tended to passengers’ needs and responded to questions.
- Provided product information to customers in a timely manner.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Ensured compliance with applicable laws when dealing with customers.
- Resolved customer complaints quickly and efficiently.
Sales Associate
Hennes & Mauritz (H&M)
San Francisco, CA
06.2014 - 02.2016
- Provided excellent customer service to assure a pleasant shopping experience for guests
- Proactively assisted colleagues, working together for the smooth operation of the store.
- Assisted customers with product selection, sizing and styling.
- Tracked sales performance metrics to identify trends in market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Lowell High School
San Francisco, CA06-2014
Some College (No Degree) - Political Science
Berkeley City College
Berkeley, CASome College (No Degree) - Real Estate
Alllied Real Estate
San Francisco, CASkills
- Excellent Customer Service
- Administrative Skills
- Computer Proficient
- Microsoft Word
- PowerPoint
- Excel
- Outlook
- Data Entry
- Attentive Listener
- Outstanding Interpersonal Skills
- Communication Skills
- Quick Learner
- Creative Thinker
- Problem-Solving
- Strong Leadership presence
- Resourceful
- Responsible
- Highly Organized
- Detail-Oriented
- Adept at Multi-tasking
- Case Management
- Client Advocacy
- Needs Assessment
- Performance Tracking
- Records Management
- Community Resources
- Email and Telephone Etiquette
- Documentation And Reporting
- Documentation proficiency
- Progress evaluations understanding
Timeline
Case Manager/Employment Specialist
Arriba Juntos
03.2024 - Current
Office Assistant
Arriba Juntos
02.2024 - 02.2024
Resident Relation Specialist
Lumina - First Service Residential Property Management Company
08.2021 - 06.2023
Office Administrative Assistant
Robert Half Office Team
01.2017 - 08.2021
Customer Service Agent
Hallmark Aviation/ Frontier Airlines
06.2016 - 12.2016
Sales Associate
Hennes & Mauritz (H&M)
06.2014 - 02.2016
High School Diploma -
Lowell High School
Some College (No Degree) - Political Science
Berkeley City College
Some College (No Degree) - Real Estate
Alllied Real Estate
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