Athenna Cameron
San Antonio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Allcat Claims Service
San Antonio, Texas
03.2022 - 03.2024
- Researched insurance claims, analyzed coverage and liability aspects, compiled reports and suggested actions for claim settlement or denial.
- Determined appropriate courses of action based on analysis of relevant laws, regulations, and legal decisions.
- Examined various forms of evidence, including photographs and diagrams, in order to determine possible avenues for recovering losses.
Customer Service Representative
Randstad
San Antonio, TX
01.2021 - 03.2022
- Delivered knowledgeable assistance to customers regarding product selection, ordering procedures, billing inquiries and providing technical support.
- Maintained accurate records of customer interactions, transactions,
and comments to ensure prompt future references. - Achieved resolutions for complex issues through effective collaboration and alignment of internal resources.
- Maintained meticulous records of order processing, ensuring efficient completion and timely fulfillment.
- Provided frontline customer support by answering incoming calls and emails.
Customer Service Representative
Adecco
Pueblo, CO
10.2020 - 12.2021
- Assisted customers by answering inquiries and delivering accurate information about products/services.
- Demonstrated exceptional customer service skills by efficiently handling and resolving customer complaints.
- Executed various administrative duties such as filing paperwork, updating databases, and generating reports.
- Discovered potential enhancements to customer service operations and provided relevant recommendations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Displayed remarkable poise and professionalism when faced with challenging situations, skillfully deescalating tensions.
- Resolved product and consumer complaints with excellent communication skills
- Delivered exceptional customer service by actively addressing customer concerns and creating effective solutions.
Customer Service Representative
Conduent
Colorado Springs, CO
07.2017 - 06.2020
- Assisted customers by answering inquiries and delivering accurate information about products/services.
- Demonstrated exceptional customer service skills by efficiently handling and resolving customer complaints.
- Executed various administrative duties such as filing paperwork, updating databases, and generating reports.
- Discovered potential enhancements to customer service operations and provided relevant recommendations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Displayed remarkable poise and professionalism when faced with challenging situations, skillfully deescalating tensions.
- Resolved product and consumer complaints with excellent communication skills
- Delivered exceptional customer service by actively addressing customer concerns and creating effective solutions.
Supervisor
Alorica
Colorado Springs, CO
09.2014 - 02.2017
- Directed and supervised daily operations for a team of 15 employees.
- Managed precise documentation of employee performance evaluations, attendance logs, leave applications, and disciplinary activities.
- Monitored project advancement and offered prompt input to team members.
- Collaborated with team members in weekly meetings to ensure efficient task management and meet project deadlines.
- Managed full employee life cycle including recruitment, training, development, performance evaluation, and termination.
Education
High School Diploma -
District Eleven
Colorado Springs, CO05-2010
Skills
- Inbound and Outbound Calling
- Data Entry
- Data Collection
- Account updating
- Appointment Scheduling
- Paperwork Processing
- Call Management
- Complaint resolution
- Multi-Task Management
- Customer Service
- Team Development
Certification
- Texas Property and Casualty: License Number 2836077
Timeline
Claims Adjuster
Allcat Claims Service
03.2022 - 03.2024
Customer Service Representative
Randstad
01.2021 - 03.2022
Customer Service Representative
Adecco
10.2020 - 12.2021
Customer Service Representative
Conduent
07.2017 - 06.2020
Supervisor
Alorica
09.2014 - 02.2017
High School Diploma -
District Eleven