Athenna Galaviz

• Implemented new dispatch software that streamlined processes, resulting in greater productivity across the team.
• Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
• Oversaw and enforced compliance with all safety regulations and DOT regulations.
• Assisted in resolving customer complaints and grievances.
• Managed customer accounts and invoicing.
• Answered phone calls and responded to customer emails.
• Scheduled deliveries and pickups according to customer needs.
• Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
• Generated detailed reports on key performance indicators to support continuous improvement initiatives within the department.

• Led a team of dispatchers, drivers, and support staff to achieve consistent on-time delivery performance.
• Mentored new hires in departmental procedures and provided ongoing support for their professional development within the organization.
• Ensured safety compliance by conducting regular audits, training sessions, and updating company policies.
• Managed complex logistics projects involving multiple stakeholders while ensuring timely completion and meeting project objectives.

Recruit, select, train, assign, schedule, coach, counsel and discipline employees

• Enhanced transportation efficiency by optimizing route planning and scheduling.
• Managed fleet maintenance program to minimize downtime and extend the life of vehicles while reducing overall expenses.
• Streamlined communication between departments to facilitate smooth operations and timely deliveries.
• Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
• Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations.
• Meet or exceed operations labor budget expectations.
• Maintained safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations.
• Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations.
• Worked closely with VP of operations and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Facilitated smooth collaboration between departments through clear communication channels.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Ensured Safety compliance with local, state, and federal regulations related to Transportation.
• Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
• Improved safety compliance by creating comprehensive safety policies and procedures in alignment with OSHA regulations.
• Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.

• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by team.
• Improved operational efficiency by streamlining processes and implementing Safety strategies.
• Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
• Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
• Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Completed bi-weekly payroll for 60 employees.