Athina Houston
Oneco
Summary
Dedicated professional with excellent management skills, self-sufficient, hard- working and dedicated to doing my job using the skills I have learned over the course of my profession.
Overview
11
11
years of professional experience
Work History
Client Care Manager
Quality Homemakers
07.2023 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Implemented streamlined processes for improved client care management, resulting in increased client retention rates.
CNA
Avondale Estates Of Elgin
09.2022 - 06.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Office Scheduler
Right at Home Roselle
09.2016 - 09.2022
- Assured all open schedules were filled and clients always had coverage.
- Covered open shifts when needed to ensure client coverage.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Trained new caregivers when hired on proper equipment to safely provide care needs
- Assisted with new hire paperwork, running background checks through IDPH, and reference checks.
- Client Supervisor Visits: met with new clients to get paperwork signed find out their needs and complete care plan, along with meeting with current clients to ensure all needs are being met by current staff.
Business Office Manager
Brookdale Senior Living
12.2013 - 08.2016
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled high volume invoice processing.
- Completed all Accounts Receivable/ Payable coding to correct departments.
- Reached out to vendors and customers to resolve account problems.
- Met with client family members to discuss bills and go over any discrepancies on any invoices.
Education
High School Diploma -
Sweet Home High School
Sweet Home, OR06-2008
Skills
- Problem-solving
- Time management
- Attention to detail
- Teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
Client Care Manager
Quality Homemakers
07.2023 - Current
CNA
Avondale Estates Of Elgin
09.2022 - 06.2023
Office Scheduler
Right at Home Roselle
09.2016 - 09.2022
Business Office Manager
Brookdale Senior Living
12.2013 - 08.2016
High School Diploma -
Sweet Home High School
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