Summary
Overview
Work History
Education
Skills
Timeline
Generic

Athina Johnson

Summary

Outgoing and detail-focused individual excelling in communication and problem-solving. Possesses significant understanding of project coordination and data analysis, with strong abilities in planning and implementing programs. Aims to drive impactful results through efficient process management and collaboration.

Overview

11
11
years of professional experience

Work History

Operation Program Specialist

Restaurant Partners Procurement
02.2024 - 09.2024
  • Performed related tasks required for contact management and auditing through the company's proprietary software (Arrowsteam and InsideTrack) as well as supported Senior Director, Business Administration and Supply Chain Operations with projects that support clients and team members.
  • Aligned new and current client's locations to national platform programs. Assisted with onboarding new clients. Inputted data into auditing systems and ensured data was received for newly aligned accounts.
  • Maintained and continuously updated SalesForce information to support leadership team. Including but not limited to CIT submissions, managing inclusion/exclusion of national programs, managed missing data campaign.
  • Built strong relationships with external partners to secure resources and support necessary for program success.
  • Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
  • Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.

Contract Specialist

Restaurant Partners Procurement
08.2022 - 01.2024
  • • Successfully maintained a process that systematically and efficiently managed contract creation, execution, amendments, revisions, tracking, renewal and analysis to obtain the best possible financial and operational performance.
  • • Effectively created business relationships that have paved the road to greater profitability opportunities. Established a good working relationship between the clients and providers with effective preparation, relationship management, flexibility and industry knowledge.
  • Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
  • Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
  • Implemented robust tracking systems to monitor ongoing contract performance, enabling proactive identification of potential issues.

Customer Technical Support Representative

ADT Security Services
01.2022 - 08.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Activations Agent

Wyndham Destinations
02.2019 - 09.2020
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Coordinated with cross-functional teams to ensure seamless service delivery.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.

Assistant Manager

T-Mobile
06.2017 - 01.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Store Manager

Lids
10.2015 - 02.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Store Manager

Sprint by Mobile Now
01.2014 - 10.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

Associate of Arts - Journalism

Northwest Mississippi Community College (NWCC)
Senatobia, MS
05.2010

Skills

  • Proven track record of success in sales and/or sales training Set and met sales goals at a timely and consistent manner Successful at suggestive selling techniques pertaining to a variety of low and high priced merchandise In depth knowledge of managing changing priorities and connecting with new people in a manner conducive to sales
  • Strong administrative, organization and planning skills, with keen attention to detail
  • Strong oral and written communication skills Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests, coworkers and subordinates
  • Outstanding communication and interpersonal skills
  • Project management
  • Office administration
  • Strategic planning
  • Proactive mindset
  • Resource management
  • Document management
  • Problem-solving
  • Attention to detail

Timeline

Operation Program Specialist

Restaurant Partners Procurement
02.2024 - 09.2024

Contract Specialist

Restaurant Partners Procurement
08.2022 - 01.2024

Customer Technical Support Representative

ADT Security Services
01.2022 - 08.2022

Activations Agent

Wyndham Destinations
02.2019 - 09.2020

Assistant Manager

T-Mobile
06.2017 - 01.2019

Store Manager

Lids
10.2015 - 02.2017

Store Manager

Sprint by Mobile Now
01.2014 - 10.2015

Associate of Arts - Journalism

Northwest Mississippi Community College (NWCC)

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Athina Johnson