Summary
Overview
Work History
Education
Skills
Certification
Core Skills
Timeline
Generic

Athira Vineeth

Fairview

Summary

Unified Communications & Voice Engineer with hands-on experience supporting Cisco UC platforms including CUCM, Unity, UCCX, IM&P, Jabber, Webex calling, and Control Hub. Skilled in VoIP technologies, SIP trunking, dial plan design, voice gateway configuration, E911, and cloud-based UC solutions. Strong background in troubleshooting complex VoIP issues, maintaining high-availability voice systems, and collaborating with infrastructure, cybersecurity, and end-user teams. Adept at documentation, change management, and supporting enterprise-wide communications initiatives..

Overview

12
12
years of professional experience
1
1
Certification

Work History

Voice Network Engineer

TEKsystems
Denton
04.2025 - 09.2025
  • Supported enterprise voice infrastructure across Cisco UC platforms including CUCM, Unity Connection, UCCX, Webex, Control Hub, and voice gateways.
  • Managed SIP trunking, PSTN routing, DID assignments, and Intrado E911 provisioning to ensure reliable voice communication.
  • Troubleshot complex VoIP issues involving SIP signaling, RTP media, codecs, QoS, NAT, and firewall traversal to restore service and improve user experience.
  • Monitored call quality and system performance using RTMT, Variphy, and carrier traces to identify and resolve performance issues proactively.
  • Configured and optimized dial plans, translation patterns, route patterns, and number normalization.
  • Performed user provisioning, licensing updates, and feature configuration across Cisco UC and Webex Cloud Calling environments.
  • Developed and modified UCCX scripts to enhance IVR logic, queue behavior, and call routing.
  • Participated in system upgrades, lifecycle refreshes, and cloud migration initiatives (Calabrio, Webex).
  • Supported voice gateway configuration, analog devices, fax routing.
  • Maintained documentation, diagrams, SOPs, and asset inventories for all UC components.
  • Followed ITIL processes for Incident, Change, and Problem Management.

Voice Network Engineer

Kforce Inc
Dallas
08.2023 - 04.2025
  • Managed SIP trunks, CUBE gateways, Expressway C/E, and PSTN connectivity to ensure high-availability voice services.
  • Configured and maintained voice network systems for enterprise clients.
  • Supported Cisco UC and Contact Center infrastructure across 30+ clinics, including CUCM, Unity, UCCX, Webex, Jabber, and Finesse.
  • Diagnosed complex technical issues related to Voice over IP applications and services.
  • Conducted SIP ladder analysis using RTMT, Variphy, and carrier logs to effectively resolve complex call failures.
  • Integrated UC systems with LAN/WAN networks, QoS policies, and security architectures.
  • Ensured compliance with E911, security standards, and organizational policies.
  • Collaborated with infrastructure, cybersecurity, and clinical teams to enhance support for enterprise communications.
  • Participated in upgrades, migrations, and decommissioning of legacy voice systems.
  • Provided on-call support, RCA documentation, and major incident resolution.
  • Assisted with planning and designing various aspects of the company's Voice over IP system architecture.
  • Worked closely with vendors in order to resolve any compatibility issues between their products and our own VoIP systems.

Unified Communications Analyst

Big Sky Global LLC
Dallas
01.2021 - 08.2023
  • Supported Cisco Unified Communications platforms including CUCM, Unity Connection, UCCX, IM&P, Jabber, and Webex across multi-site enterprise environments.
  • Executed daily MACDs, call routing updates, dial plan modifications, and number provisioning to enhance communication flow.
  • Assisted in onboarding users to Webex and cloud-based calling platforms, including device activation, feature configuration, and troubleshooting registration issues.
  • Performed dial plan normalization, route pattern updates, and translation rule adjustments to support new site deployments and number expansions.
  • Conducted periodic health checks on CUCM clusters, gateways, and UCCX systems to ensure uptime, redundancy, and compliance with operational standards.
  • Collaborated with carriers to validate SIP trunk changes, troubleshoot call failures, and coordinate PSTN cutovers and porting activities, ensuring seamless connectivity.
  • Managed documentation, diagrams, SOPs, and asset inventories for all UC and contact center components, supporting operational consistency.
  • Dallas, TX

Systems Engineer

Intergrated digital Info Services
Chennai
01.2014 - 09.2018
  • Supported Cisco IP telephony infrastructure across multiple sites, ensuring seamless communication services.
  • Supported Cisco UC platforms including CUCM, Unity Connection, IM & Presence (CUPS), CME, and CUE for IP telephony, voicemail, presence, and mobility services.
  • Provided L1–L2 operational support for enterprise Cisco Unified Communications and Contact Center environments.
  • Troubleshot voice and telephony issues related to dial plans, call routing, device registration, and endpoint connectivity, restoring service functionality efficiently.
  • Configured and supported call handling features including hunt groups, line groups, call queues, agent provisioning, and toll-free number routing.
  • Coordinated IP phone provisioning, hardware replacements, and endpoint deployments with onsite and vendor VoIP teams, enhancing operational readiness.
  • Performed MACD (Move, Add, Change, Delete) activities for end users, ensuring accurate provisioning and minimal service disruption.
  • Responded to priority incidents impacting site operations and supported timely service restoration within SLA guidelines.

Education

Bachelor of Science - Chemistry

Calicut University
Kerala, India
06-2013

Skills

  • Unified Communications & Cloud Calling: Cisco Webex Cloud Calling, CUCM, Unity, UCCX, IM&P, Jabber, Webex Teams, Control Hub, Video Conferencing, PSTN connectivity, dial plans, IVR/ACD, Finesse, Licensing, Phone number provisioning, Call queues and Auto Attendants
  • VoIP Protocols & Technologies: SIP, RTP/SRTP, codecs, SIP trunking, CUBE, SRST, MGCP, SCCP, H323, e911
  • Networking & Security: TCP/IP, DNS, DHCP, VLANs, QoS, VPN, firewall traversal, TLS/SRTP, E911 (Intrado)
  • Tools & Platforms: RTMT, Variphy, SolarWinds, Splunk, AppDynamics, ServiceNow, Freshservice, VMware, Linux/shell, Intrado, Calabrio, Higherground
  • Scripting & Technical Skills: Python, HTML, CSS, Excel (data imports/exports), reporting
  • RCA and incident management
  • Vendor coordination
  • Telecom upgrades and migrations

Certification

  • CCNA
  • CCNA Voice
  • Google Cloud Platform

Core Skills

Cisco Webex Cloud Calling, CUCM, Unity, UCCX, IM&P, Jabber, Webex Teams, Control Hub, Video Conferencing, PSTN connectivity, dial plans, IVR/ACD, Finesse, Licensing, Phone number provisioning, Call queues, Auto Attendants, SIP, RTP/SRTP, codecs, SIP trunking, CUBE, SRST, MGCP, SCCP, H.323, e911, TCP/IP, DNS, DHCP, VLANs, QoS, VPN, firewall traversal, TLS/SRTP, E911 (Intrado), RTMT, Variphy, SolarWinds, Splunk, AppDynamics, ServiceNow, Freshservice, VMware, Linux/shell, Intrado, Calabrio, Higherground, Python, HTML, CSS, Excel (data imports/exports), reporting

Timeline

Voice Network Engineer

TEKsystems
04.2025 - 09.2025

Voice Network Engineer

Kforce Inc
08.2023 - 04.2025

Unified Communications Analyst

Big Sky Global LLC
01.2021 - 08.2023

Systems Engineer

Intergrated digital Info Services
01.2014 - 09.2018

Bachelor of Science - Chemistry

Calicut University
Athira Vineeth