Athiwat Wongkumpoo
Colorado Springs,Colorado
Summary
Results-focused supervisor offering 10 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in effective handling of service issues and customer communications.
Marketing-savvy Assistant Manager offering 10-year background in food service. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives. Enthusiastic management with 10 years of experience supervising staff in restaurant and supermarket settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Outgoing server/waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Asian Pacific Market
Colorado Springs, CO
01.2008 - Current
- Handled all employee scheduling so that the restaurant was properly staffed for every shift
- Recruited, interviewed and hired individuals who would bring passion and dedication to the company's available positions
- Networked with customers and asked open-ended questions to determine what their immediate needs were
- Encouraged sales associates to cross-sell additional products and services to purchasing customers
- Efficiently addressed customer issues to ensure quick and successful resolution
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
- Prepared interesting innovative visual displays to grab customer interest and promote sales
- Updated pricing and signage to complete product displays and educate customers
- Monitored and analyzed sales records and consumer purchasing trends
- Completed stock orders and managed inventory levels
- Planned and prepared workflow schedules, delegating tasks for 36-member team
Wearhouse Worker
Lee Hing Food Service
Colorado Springs, CO
01.2008 - Current
- Unloaded incoming products worth up to $20,000 or more and moved boxes to staging areas, sorted items and transported to final storage locations
- Assembled produse, meat and frozen products according to changing daily work orders and specific customer needs
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items
- Examined incoming materials and compared to documentation for accuracy and quality
- Organized work to meet demanding production goals with 90% success rate
- Worked with wearhouse management to resolve sale and merchandise and customer problems, improve operations and provide exceptional customer service
Food Service Worker/Manager
Satelite Dish Sining Facility
Falcon, CO
06.2000 - 07.2007
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Strategically plated hot meals and salads in aesthetically pleasing arrangements
- Cooked batches of food according to standard recipes
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
Waiter
Saigon Springs
Colorado Springs, CO
08.2008 - 01.2009
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Maintained accuracy while handling payments of up to $400, giving change and printing receipts with cash register system
Education
GED -
PPCC
Colorado Springs, CO08.2000
High School Diploma -
Rachasan High School
Chacheungsao City, Thailand04.1998
Skills
- Excellent Team Leader
- Job inspections
- Creative merchandising
- Inventory control
- Retail sales professional
- Merchandising expertise
- Customer service-oriented
- Excellent communication skills
- Reliable and punctual
- Food safety understanding
- Relationship management
- Restocking processes
- Sales abilities
- Food preparation
Timeline
Waiter
Saigon Springs
08.2008 - 01.2009
Assistant Manager
Asian Pacific Market
01.2008 - Current
Wearhouse Worker
Lee Hing Food Service
01.2008 - Current
Food Service Worker/Manager
Satelite Dish Sining Facility
06.2000 - 07.2007
GED -
PPCC
High School Diploma -
Rachasan High School