Athlen Cunningham
Warren,MI
Summary
To obtain a position as a team player in a people-oriented organization. As a qualified Paraprofessional or Customer Service Representative with 20 + years of experience in a challenging, fast-paced environment, I will apply professional skills to attain the company’s goals. Highly motivated team player with a passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management, and technology. Demonstrated ability as a Paraprofessional to foster positive relationships with students, parents, and colleagues. Committed to providing culturally responsive support, and meeting diverse needs of students. Patient demeanor creates an environment where students feel comfortable asking questions while learning new concepts.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Paraprofessional
Chandler Park Academy Elementary School
09.2021 - Current
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Paraprofessional/Latchkey Director
Harper Woods School District
06.2017 - 05.2021
- Under direction of the teacher, conduct assigned training activities within contained rooms or small groups of students tutoring and assisting students individually to help then master assignments and to reinforce learning concepts presented by the teacher at various sites, including the library, cafeteria, hallways
- Implement behavior management plans, including crisis intervention procedures
- Followed IEP to support social, behavioral and academic plans
- Supervising lunchrooms, and recess activities, preparing and maintaining a safe, healthy organized learning environment
- Support students’ achievement of independence in all activities
- Provide feedback to general education teacher and special education teachers regarding student’s progress
- Maintaining open communication with students and parents
- Assist teacher to prepare needed materials and supplies
- Provided instructional assistance under the direction of classroom teacher and ancillary staff
- Demonstrated social and behavioral support academic plans designed by core team members in all settings
- Support students achievement of independence in all activities
- Assist in preparation, implementation and record keeping of instructional activities.
Patient Care Medical Technician
Signature Home Care
11.2006 - 11.2007
- Demonstrated direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety
- Maintained accurate records of patient care, condition, progress and concerns
- Promoted to Medical Technician, monitored, tested and recorded blood glucose levels, passed daily medication, cooked nutritious and appetizing meals
- Maintained a clean, healthy, and safe client environment.
Casual Letter Carrier
United States Postal Service
10.2000 - 04.2003
- Demonstrated excellent customer service to the citizens of the United States of America, delivering metered, certified, and bulk packages daily
- Responded to all inquiries from the general public in a prompt and professional manner, reported to Post Master any changes or concerns in daily mail delivery
- Reported records, weekly and monthly, on daily up-keep of postal vehicle, responsible for setting up several different mail routes each day for delivery.
Customer Service Representative/Sales
S.B.C. Communications
05.2000 - 01.2001
- Ensured superior customer experience by addressing customer concerns
- Demonstrated desire to resolve problems while serving as liaison between customers, management and sales team
- Referenced and applied product knowledge information in customer interactions
- Set up and explained new membership contracts, asked open ended questions to assess customer needs, recommended alternative items if account was outdated
- Received achievements awards for exceeding monthly sales goals.
Customer Service Representative
Michigan Consolidated Gas Co.
06.1981 - 06.1997
- Gathered and verified all required customer information for establishing new service
- Professionally assisted customers in-person and via telephone
- Accurately documented, researched and resolved customer concerns
- Effectively managed a high volume of inbound and outbound customer calls
- Exceeded service quality standards
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Referred unresolved customer grievances to designated departments for further investigation
- Developed highly empathetic client relationships and earned awards from favorable customer comment.
Education
GPA 3.7 -
Academy of Court Reporting- Paralegal Studies
GPA 3.83 -
University of Phoenix- Business Information Technology
GPA 3.72 -
Wayne State University- School of Social Work
No Degree - School of Social Work
Eastern Michigan University- School of Social Work
Ypsilanti, MI05.2025
Skills
- Demonstrated exceptional telephone etiquette
- Exceptional communication skills
- Customer Service awards
- Member of National Society of Collegiate Scholars
- Dean’s list 2011, 2012, 2013, 2014
- Certified MSOffice Suite
- Track and Field letter award
- Certificate of Award for Regularity and Punctuality in attendance
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Special Education Support
- Calm and Patient Demeanor
Certification
- Microsoft application, Jewish Community Center - 2005
Accomplishments
- Head coach for Track and Field students in K-8th grade.
Timeline
Paraprofessional
Chandler Park Academy Elementary School
09.2021 - Current
Paraprofessional/Latchkey Director
Harper Woods School District
06.2017 - 05.2021
Patient Care Medical Technician
Signature Home Care
11.2006 - 11.2007
Casual Letter Carrier
United States Postal Service
10.2000 - 04.2003
Customer Service Representative/Sales
S.B.C. Communications
05.2000 - 01.2001
Customer Service Representative
Michigan Consolidated Gas Co.
06.1981 - 06.1997
GPA 3.7 -
Academy of Court Reporting- Paralegal Studies
GPA 3.83 -
University of Phoenix- Business Information Technology
GPA 3.72 -
Wayne State University- School of Social Work
No Degree - School of Social Work
Eastern Michigan University- School of Social Work
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