Athos Dimatore
New York,NY
Summary
Dynamic hospitality professional for restaurant and hotels with extensive experience at Gente De Mar S.A.S, excelling in guest relations management and complaint resolution. Proven track record of enhancing customer satisfaction through effective communication and a positive work culture, consistently achieving high ratings. Adept at fostering memorable guest experiences while maintaining operational efficiency.
Overview
4
4
years of professional experience
Work History
Hotel Manager
Gente De Mar S.A.S
01.2021 - 03.2023
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Restaurant Waiter
Gente De Mar S.A.S
01.2020 - 01.2021
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Cultivated warm relationships with regular customers.
Tour Guide
Gente De Mar S.A.S
06.2019 - 01.2020
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Hotel Waiter
Hotel Palazzo Vitturi
01.2019 - 04.2019
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
Education
High School Diploma -
ITT Francesco Algarotti
Venice, Italy07-2018
Skills
- Guest complaint resolution
- Guest services management
- Guest relations management
- Outstanding communication skills
- Hospitality
- Guest experiences
Languages
Italian
Native or Bilingual
English
Full Professional
Spanish
Native or Bilingual
Timeline
Hotel Manager
Gente De Mar S.A.S
01.2021 - 03.2023
Restaurant Waiter
Gente De Mar S.A.S
01.2020 - 01.2021
Tour Guide
Gente De Mar S.A.S
06.2019 - 01.2020
Hotel Waiter
Hotel Palazzo Vitturi
01.2019 - 04.2019
High School Diploma -
ITT Francesco Algarotti
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