Work History
Education
Skills
Timeline
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Atianna Soto-Pelayo

Chicago,IL

Work History

Receptionist

Baum Realty Group
  • Manage a diverse portfolio of 70+ commercial insurance policies, ensuring comprehensive coverage through effective vendor and tenant communications
  • Cultivate and nurture strong relationships with key vendors, enhancing the organization's reputation within the industry through proactive communication and collaboration while providing support to general operations by assisting in procurement, inventory management, and seamless coordination with vendors
  • Demonstrate financial management by processing 20+ checks monthly, accurately tracking deposit receipts, and recording and monitoring monthly bank statements and correspondence via Box platform
  • Ensure compliance and accuracy in financial reporting by completing five monthly credit card statement expense reports using Concur, leveraging attention to detail and proficiency in financial systems
  • Maintain operational efficiency across two offices by overseeing the maintenance of office equipment, procuring necessary supplies, and maintaining incoming and outgoing mail/packages
  • Contribute to the organization's financial integrity by inputting utility bills and invoices as part of bookkeeping duties.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Front Desk Membership Advisor

Elements Massage
  • Guided a high volume of 30+ daily phone inquiries, providing personalized assistance to clients seeking appointments
  • Utilized listening skills to understand clients' preferences, needs, and goals, ensuring optimal matches with massage therapists
  • Sustained reliability and professionalism by executing opening and closing office procedures in strict adherence to company standards, contributing to a seamless and welcoming culture for both staff and clients
  • Responsible for opening and closing office procedures in line with company standards
  • Upheld a conversion rate of 70% by effectively promoting and selling Wellness Program Memberships
  • Handled the customer relationship management software, Mindbody, to update and maintain accurate client profiles, ensuring data integrity and facilitating targeted communication and service delivery.

Peer Mentor

UWM Student Success Center
  • Provided dedicated mentorship and guidance to a cohort of 70 first-year college students, fostering their academic and personal development over the course of the academic year
  • Actively participated in weekly meetings with coaches and peer mentor groups, collaboratively assessing progress and strategizing monthly goals to ensure the success of mentees
  • Established commitment to student success by organizing and participating in online study sessions and networking events tailored to the needs of first-year students, facilitating a supportive learning community
  • Engaged in proactive outreach initiatives with college first-years and incoming high school students, offering vital details regarding campus resources on a weekly basis, ensuring a smooth transition and acclimation to university life.

Civics Department Research Intern

Leaders Igniting Transformation
  • Conducted thorough research into the budgets and legislative landscape of Wisconsin at city, county, and state levels, contributing valuable insights into governmental operations
  • Analyzed and assessed budget processes and allocation of government funds in Milwaukee, offering critical perspective on financial management and resource distribution
  • Exhibited strong teamwork and communication skills by actively participating in weekly meetings to discuss research progress, data interpretation, and project deadlines, ensuring alignment with project objectives
  • Played an integral role in informational outreach and voter engagement efforts for the 2020 presidential election, effectively communicating key information to constituents and fostering civic engagement
  • Utilized advanced Excel skills to aggregate data and identify meaningful patterns and trends using pivot tables, enabling informed decision-making and strategic planning.

Founder/Owner

Sleepy T Rugs
  • Established and manage a small business specializing in hand tufted rugs, mirrors, and coasters
  • Manage all marketing and formed of social media for @sleepyt.rugs, including research for new art designs and pieces
  • Schedule payments and other due dates for marketing/vending events and orders for clients
  • Designed and oversaw a customized website for selling and inventory control via Shopify
  • Collaborate with 15+ organizations and artists a year
  • Achieved over 150+ sales during the past 2 years while developing and maintaining strong relations with clients
  • Maintain all aspects of the business such as sourcing materials, production, marketing, inventory management, sales, and customer service/support.

Education

Bachelor of Arts - Psychology

University of Wisconsin-Milwaukee

Skills

  • Extremely Organized
  • Administrative Support
  • Document Control
  • Time Management
  • Microsoft Excel, Word, Outlook, & PowerPoint
  • Data Entry
  • Scheduling
  • Spreadsheet tracking
  • Basic accounting
  • Adobe Acrobat
  • Mindbody
  • Concur

Timeline

Receptionist

Baum Realty Group

Front Desk Membership Advisor

Elements Massage

Peer Mentor

UWM Student Success Center

Civics Department Research Intern

Leaders Igniting Transformation

Founder/Owner

Sleepy T Rugs

Bachelor of Arts - Psychology

University of Wisconsin-Milwaukee
Atianna Soto-Pelayo