
Strategic and detail‑driven Financial Manager and Accounting Professional with 10+ years of progressive experience in financial reporting, client advisory, HOA accounting, and board relations.
· Managed a portfolio of more 250 clients with a combined portfolio of more than $100 million.
· Coordinated with the bank and the Board members of the properties to ensure their investment needs are met and they are getting best possible rates.
· Made sure opening and closing of investments in a timely manner.
· Processed documents, including new financing documents, investment checks processing.
This position was very demanding and required a lot documentation and extreme attention to details
· Administered all collections related functions for a portfolio of association clients.
· Processed coupon book orders, refund requests, late fee and collections policy administration, letter processing, assessment reconciliation.
Coordinated with the accounts department to clear out any discrepancies found and make sure all the accounts are being charged correct assessment rates
· Effectively communicated with customers and make sure they felt valued and welcomed.
· Assessed and solved problems and provided best solutions that met their needs.
· Assessed and solved problems and provided best solutions that met their needs.
Boosted sales and increased customer satisfaction through targeted initiatives.
Streamlined branch operations to enhance overall efficiency.
Supported branch manager in managing cash, teller, and loans operations effectively.