Atijha Rogers
Customer Service & Training Specialist
Houston,TX
Summary
Dynamic Training Instructor with a proven track record in fostering inclusive learning environments and enhancing trainee satisfaction. Skilled in effective problem resolution and customer support, I excel in mentoring and developing training programs that drive engagement and success. Committed to service excellence and continuous improvement in diverse settings.
Overview
2026
2026
years of professional experience
Work History
Training Instructor
SkyWest Airlines
04.2024 - Current
- Promoted an inclusive learning environment by accommodating diverse backgrounds and learning preferences, leading to increased overall satisfaction among trainees.
- Maintained detailed records of training sessions, enabling accurate tracking of participant progress and overall program effectiveness.
- Evaluated training needs and developed appropriate class offerings.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
Teacher
Houston Gateway Academy
08.2022 - 04.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Call Center Representative
Rue Gilt Groupe
Houston, TX
2022 - 2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Lead Customer Service Agent
United Ground Express
05.2019 - 02.2022
- Assisted in training new airport agents, sharing expertise on best practices for customer service and operational efficiency within the role.
- Improved customer satisfaction by providing efficient and friendly service during check-in and boarding processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Health Sciences
University of Memphis
Memphis, TN05-2022
Skills
Collaborative learning experiences
Data entry
Customer complaint resolution
Versatile in dynamic environments
Proficient in call handling
Service excellence
Engaged listening
Effective problem resolution
Effective training delivery
Feedback collection
Facilitation skills development
Collaborative learning experiences
Timeline
Training Instructor
SkyWest Airlines
04.2024 - Current
Teacher
Houston Gateway Academy
08.2022 - 04.2024
Lead Customer Service Agent
United Ground Express
05.2019 - 02.2022
Call Center Representative
Rue Gilt Groupe
2022 - 2023
Bachelor of Science - Health Sciences
University of Memphis