Summary
Overview
Work History
Education
Skills
Timeline
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ATIK NIZAMI

Flemington,US

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Amazon
10.2017 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Data Entry Clerk

MetaSource
01.2020 - 05.2022
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Collated and organized data entry documents into filing systems for easy access.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Created and maintained data entry logs to track data entry activities.

Fraud Prevention Specialist

TTEC
06.2010 - 07.2017
  • Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization.
  • Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization.
  • Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
  • Established strong relationships with law enforcement agencies, enhancing collaboration in combating financial crimes.
  • Organized regular training sessions for staff members on current threats facing the industry, fostering a proactive approach towards mitigating risks associated with fraudulent activity.
  • Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
  • Contributed to the development and implementation of risk management frameworks, ensuring a comprehensive approach to fraud prevention across all aspects of the organization.

Education

High School Diploma -

L M SHARDA MANDIR
KAPADWANJ INDIA
05.2010

Skills

  • Skilled in call center operations
  • Exceptional communication skills
  • Conflict resolution
  • MS Windows proficient
  • Adherence to high customer service standards
  • Account management
  • Microsoft Outlook, Word, PowerPoint, and Excel proficient
  • Account reconciliation
  • MS Windows proficient
  • Report development
  • Employee training and development

Timeline

Data Entry Clerk

MetaSource
01.2020 - 05.2022

Customer Service Representative

Amazon
10.2017 - Current

Fraud Prevention Specialist

TTEC
06.2010 - 07.2017

High School Diploma -

L M SHARDA MANDIR

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