Atila Dalmasi
Lahaina
Summary
Dynamic professional with a strong background in team leadership and customer service. Skilled in multitasking and organization, with a focus on maintaining high standards in fast-paced environments. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Leader/Crew Trainer
Aldi USA
05.2024 - Current
- Supported daily shift operations by coordinating tasks among staff for efficient workflow.
- Provided excellent customer service to enhance guest satisfaction and loyalty.
- Collaborated with management to identify areas for process improvement and efficiency gains.
- Resolved customer inquiries and complaints promptly, contributing to positive service experience.
Back of House Manager
Red Lobster
09.2021 - 04.2024
- Trained staff on food safety protocols and equipment operation.
- Collaborated with front-of-house team to improve communication and service quality.
- Followed operational procedures and enforced product standards, quality and consistency.
- Managed inventory levels to ensure consistent supply of kitchen essentials.
Real Estate Assistant
ERA Sellers & Buyers Real Estate
06.2020 - 09.2021
- Coordinated property listings and ensured accurate information on MLS platforms.
- Managed client communications, addressing inquiries and facilitating appointments effectively.
- Assisted in preparing marketing materials for property showings and open houses.
- Organized and maintained transaction files, ensuring compliance with legal documentation requirements.
Education
BBA - Accounting
Appalachian State University
Boone, NC06-2027
Associate of Arts - Accounting
Cape Fear Community College
Wilmington, NC06-2025
Skills
- Positive attitude
- Strong verbal and written communication
- Problem-solving
- Customer service focus
- Team leadership
- Multitasking and organization
Timeline
Shift Leader/Crew Trainer
Aldi USA
05.2024 - Current
Back of House Manager
Red Lobster
09.2021 - 04.2024
Real Estate Assistant
ERA Sellers & Buyers Real Estate
06.2020 - 09.2021
BBA - Accounting
Appalachian State University
Associate of Arts - Accounting
Cape Fear Community College
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