Microsoft
Atinuke Adesoye-Coleman
Chicago,IL
Summary
Hardworking, organized and dedicated healthcare professional with strong customer service and organizational skills eager to secure an entry-level HR position. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking a full-time position that offers professional challenges that will enhance my time management, analytical and problem-solving skills while achieving company goals.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Guidance Specialist
ComPsych Corporation
10.2019 - Current
- Managed Care Trained
- Assess client concerns, by phone
- Educate clients on HIPAA
- Educate clients about services, eligibility, and referral processes with a positive and professional approach
- Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
- Provide crisis stabilization to clients
- Utilize critical thinking and problem-solving skills to quickly resolve service issues to ensure customer/client satisfaction
- Maintain complete and accurate documentation of cases within the clinical database
- Identify appropriate resources for clients’ presenting issues
Customer Experience Coordinator
TJX Companies
07.2013 - 10.2019
- Greet customers and address customer concerns promptly
- Create a positive internal and external customer experience
- Partners with management on new hire training and associate training needs to increase effectiveness
- Promote a culture of honesty and integrity and maintains confidentiality
- Promotes safety awareness and supports maintenance of a risk-free environment
- Ensures adherence to all labor laws, policies, and procedures
- Communicates accurately and effectively with management and associates when setting and addressing priorities
- Delegate daily tasks amongst associates in accordance with store plan
- Promotes credit and loyalty programs during customer interactions
- Trained and coached associates on personalizing the customer experience while promoting loyalty programs
- Supports and participates in store shrink reduction goals and programs
Certified Nursing Assistant
Rainbow Beach Care Center
05.2016 - 05.2017
- Assist patients with daily activities such as feeding patients, assisting with bathing, and grooming, and ROM exercises
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Maintain patient charts, and ensure proper identification is done for each patient
- Answering patient call lights, repositioning patients, and light housekeeping
- Maintains work operations by following policies and procedures
- Provide assistance as needed with resident admissions discharge and transfers
- Administered medications and treatment care in accordance with facility policy and procedure
Receptionist
Healing Center for Behavioral Health
New Lenox, IL
- Greet patient and provide great customer service
- Answer and direct 15-25 calls daily
- Respond to incoming calls in a timely manner
- Assist patients with completing registration documents
- Process and submit insurance claims
- Calculate and collect patient payments
- Schedule patient appointments and visits
- Verify patient insurance benefits
- Assemble and organize patient documents
- Tidy waiting area leadershipActivities
President
Upsilon Phi Delta Honor Society, UPD, Governors State University Chapter, Healthcare Management Association
- Prepare and give a speech at UPD induction and pinning ceremony
- Assist in organizing induction ceremony
- Maintain communication with the advisor regarding all UPD matters
- Communicate with all members of UPD
- Represent UPD in public relations and official functions
- Preside at all UPD meetings
- Set an example of scholarship, leadership, character, and service for others to follow
- Student, SHCMA), Governors State University
Treasurer
- Organize and manage accurate financial records
- Prepare a budget plan for all club activities
- Create budget reports for the upcoming fiscal year
- Present club’s budget to board for approval
- Deposit club funds
Education
Master’s Degree - Human Resources Management, Healthcare Administration
Colorado State University Global
09.2020 - 11.2022
Bachelor’s Degree - Health Administration
Governors State University
08.2018 - 05.2019
Skills
Time ManagementCommunicationAdaptabilityProblem SolvingAttention to detailLeadershipInterpersonal SkillsEmpathyPositive Attitude
Team Building
Maintaining files
Team Player
High social awareness
Scheduling
Software
Power Point
Excel
Genesys Cloud
Prezi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Master’s Degree - Human Resources Management, Healthcare Administration
Colorado State University Global
09.2020 - 11.2022
Guidance Specialist
ComPsych Corporation
10.2019 - Current
Bachelor’s Degree - Health Administration
Governors State University
08.2018 - 05.2019
Certified Nursing Assistant
Rainbow Beach Care Center
05.2016 - 05.2017
Customer Experience Coordinator
TJX Companies
07.2013 - 10.2019
Receptionist
Healing Center for Behavioral Health
President
Upsilon Phi Delta Honor Society, UPD, Governors State University Chapter, Healthcare Management Association