Microsoft
Atinuke Adesoye-Coleman
Chicago,IL
Summary
Hardworking, organized and dedicated healthcare professional with strong customer service and organizational skills eager to secure an entry-level HR position. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking a full-time position that offers professional challenges that will enhance my time management, analytical and problem-solving skills while achieving company goals.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Guidance Specialist
ComPsych Corporation
10.2019 - Current
- Managed Care Trained
- Assess client concerns, by phone
- Educate clients on HIPAA
- Educate clients about services, eligibility, and referral processes with a positive and professional approach
- Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor
- Provide crisis stabilization to clients
- Utilize critical thinking and problem-solving skills to quickly resolve service issues to ensure customer/client satisfaction
- Maintain complete and accurate documentation of cases within the clinical database
- Identify appropriate resources for clients’ presenting issues
Customer Experience Coordinator
TJX Companies
07.2013 - 10.2019
- Greet customers and address customer concerns promptly
- Create a positive internal and external customer experience
- Partners with management on new hire training and associate training needs to increase effectiveness
- Promote a culture of honesty and integrity and maintains confidentiality
- Promotes safety awareness and supports maintenance of a risk-free environment
- Ensures adherence to all labor laws, policies, and procedures
- Communicates accurately and effectively with management and associates when setting and addressing priorities
- Delegate daily tasks amongst associates in accordance with store plan
- Promotes credit and loyalty programs during customer interactions
- Trained and coached associates on personalizing the customer experience while promoting loyalty programs
- Supports and participates in store shrink reduction goals and programs
Certified Nursing Assistant
Rainbow Beach Care Center
05.2016 - 05.2017
- Assist patients with daily activities such as feeding patients, assisting with bathing, and grooming, and ROM exercises
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Maintain patient charts, and ensure proper identification is done for each patient
- Answering patient call lights, repositioning patients, and light housekeeping
- Maintains work operations by following policies and procedures
- Provide assistance as needed with resident admissions discharge and transfers
- Administered medications and treatment care in accordance with facility policy and procedure
Receptionist
Healing Center for Behavioral Health
New Lenox, IL
- Greet patient and provide great customer service
- Answer and direct 15-25 calls daily
- Respond to incoming calls in a timely manner
- Assist patients with completing registration documents
- Process and submit insurance claims
- Calculate and collect patient payments
- Schedule patient appointments and visits
- Verify patient insurance benefits
- Assemble and organize patient documents
- Tidy waiting area leadershipActivities
President
Upsilon Phi Delta Honor Society, UPD, Governors State University Chapter, Healthcare Management Association
- Prepare and give a speech at UPD induction and pinning ceremony
- Assist in organizing induction ceremony
- Maintain communication with the advisor regarding all UPD matters
- Communicate with all members of UPD
- Represent UPD in public relations and official functions
- Preside at all UPD meetings
- Set an example of scholarship, leadership, character, and service for others to follow
- Student, SHCMA), Governors State University
Treasurer
- Organize and manage accurate financial records
- Prepare a budget plan for all club activities
- Create budget reports for the upcoming fiscal year
- Present club’s budget to board for approval
- Deposit club funds
Education
Master’s Degree - Human Resources Management, Healthcare Administration
Colorado State University Global
09.2020 - 11.2022
Bachelor’s Degree - Health Administration
Governors State University
08.2018 - 05.2019
Skills
Time Managementundefined
Software
Power Point
Excel
Genesys Cloud
Prezi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Master’s Degree - Human Resources Management, Healthcare Administration
Colorado State University Global
09.2020 - 11.2022
Guidance Specialist
ComPsych Corporation
10.2019 - Current
Bachelor’s Degree - Health Administration
Governors State University
08.2018 - 05.2019
Certified Nursing Assistant
Rainbow Beach Care Center
05.2016 - 05.2017
Customer Experience Coordinator
TJX Companies
07.2013 - 10.2019
Receptionist
Healing Center for Behavioral Health
President
Upsilon Phi Delta Honor Society, UPD, Governors State University Chapter, Healthcare Management Association
Treasurer
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