Atira Hoard
Houston
Summary
Experienced and dedicated educator with a strong focus on student development and over 8 years of experience in the field. Skilled in classroom management and adept at leading teams, including teaching in religious settings for various church programs. Successfully organized and supervised children's camps, overseeing activities such as music, basketball, and hygiene. Committed to creating inclusive learning environments that foster academic and social growth for students. Demonstrated ability to surpass performance goals, provide effective training, and support the developmental progress of early learners.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Kids Empire
08.2024 - Current
- Managed day-to-day operations for a high-volume children’s play center, supervising up to 100 children/day while maintaining a 100% safety compliance record
- Implemented KPI-based staff scheduling and sales strategy, increasing monthly revenue by 12%
- Led conflict resolution efforts with a 30% decrease in escalated incidents
- Trained and mentored staff, improving team efficiency and morale with a 95% retention rate
Experience Manager – Google Products
Premium Retail Services
11.2022 - 01.2024
- Delivered in-store training to 200+ associates across 15+ retail locations, improving knowledge retention by 18%
- Organized interactive 'Table Day' learning events, increasing customer engagement by 20%
- Led team performance for 3 weeks, ranking #1 in product training effectiveness
AppleCare At-Home Advisor / Team Lead
VXI Global Solutions
10.2020 - 10.2022
- Delivered technical support with a 98% satisfaction score and top 10% resolution performance
- Coordinated scheduling and team performance reviews, reducing ticket backlogs by 25%
- Mentored 10+ new hires and launched live chat/email best practices
Preschool Teacher
KinderCare Learning Center
01.2020 - 10.2020
- Designed and led age-appropriate lesson plans focused on social, emotional, and academic development
- Introduced physical education activities that increased participation by 40%
- Supported hygiene and life skills education for children aged 6 weeks to 14 years in a rotating classroom model
Direct Support Professional (DSP)
ViaQuest Behavioral Health
05.2019 - 02.2020
- Supported individuals with developmental disabilities with daily living, education, and enrichment activities
- Developed activity plans that improved client engagement by 60%
- Contributed to 17% growth in client volume based on quality-of-care feedback
Education
Bachelor - Business
La Film School
TexasHigh School Diploma -
Westland High School
Columbus, OH06.2019
Skills
- Early Childhood Education & Development
- Sports engagement
- Lesson Planning & Activity Design
- Classroom & Behavior Management
- Staff Training & Leadership
- Conflict Resolution & Communication
- Microsoft Office
- Google Workspace
- CRM Tools
- KPI-Based Operations & Reporting
- Multitasking & Time Management
Certification
- Texas Driver’s License
- CPR / First Aid (recommended to add if certified)
Timeline
Supervisor
Kids Empire
08.2024 - Current
Experience Manager – Google Products
Premium Retail Services
11.2022 - 01.2024
AppleCare At-Home Advisor / Team Lead
VXI Global Solutions
10.2020 - 10.2022
Preschool Teacher
KinderCare Learning Center
01.2020 - 10.2020
Direct Support Professional (DSP)
ViaQuest Behavioral Health
05.2019 - 02.2020
Bachelor - Business
La Film School
High School Diploma -
Westland High School
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