Atisha Duffin

• MANAGES PROVIDES THE LEADERSHIP AND VISION TO COMMUNICATE THE DIRECTION OF PENNDOT, DRIVER AND VEHICLE SERVICES AND THE BUREAU OF MOTOR VEHICLES FOR THE DATE ENTRY AND EXAMINING (DEX) SECTION STAFF
• LEADS THE SECTION IN SUPPORT AND ADVANCES THE GOALS OF CUSTOMER SERVICE, STRATEGIC INVESTMENT, SAFETY AND COMMUNICATIONS BY SUPPORTING THE MISSION VISION AND VALUES OF PENNDOT IMPROVING THE EFFICIENCY AND PRODUCTIVITY OF THE DEX SECTION IDENTIFYING WAYS TO ENHANCE REVENUES AND USE RESOURCES EFFECTIVELY
• IDENTIFYING WAYS TO LEVERAGE SCARCE RESOURCES AND IMPROVE INTER SECTION, DIVISION, AND BUREAU COORDINATION
• CONTINUED EMPHASIS ON CUSTOMER SERVICES MANAGES THE DEX SECTION, A WORK AREA RESPONSIBLE FOR EXAMINE THE DATE ENTERING ALL SHEET APPLICATIONS FOR PENNSYLVANIA CERTIFICATE OF TITLE AND REGISTRATION ALSO MANAGES DCNR TITLE AND REGISTRATION FOR SNOWMOBILES AND ALL-TERRAIN VEHICLE (ATV) UNIT

Key Accomplishments:

Creating management and clerical positions, creating spreadsheets for tracking, mentoring staff.

• MANAGES ALL DEPARTMENT RELATED OPERATIONS INVOLVED IN THE PROCESSING OF MAIL/COUNTER REQUESTS FOR DRIVER LICENSE AND MOTOR VEHICLE PRODUCTS
• RESPONSIBLE FOR PROBLEM RESEARCH AND RESOLUTION STAFF SERVES AS THE DEPARTMENTS LIAISON FOR ANY ISSUES COMING FROM A LEGISLATIVE OFFICE CUSTOMER SERVICE TO SOME CUSTOMERS AND SUPPORT OF STAFF AS WELL RESEARCH AND CORRECT ALL ISSUES RELATED TO TRAFFIC SAFETY HISTORY, INCLUDING THE RECONSTRUCTION OF DRIVER RECORDS, REMOVING OR ADDING MULTIPLE SANCTIONS, AND DETERMINING IF INDIVIDUALS ARE ELIGIBLE FOR A LICENSING PRODUCT RESEARCH AND PREPARES LETTERS, MEMOS, AND OTHER DOCUMENTS WITH ACCURACY AND COMPLIANCE IN REGARD TO FEDERAL AND STATE LAW, AND PENNDOT POLICIES AND PROCEDURES MANAGES AND RESOLVES CONFLICTS INCLUDING CRISIS MANAGEMENT AMONG CUSTOMERS, PARTNERS AND STAFF TO PROVIDE UNDERSTANDING/AGREEMENT OF ALL PRODUCT PRIORITIES AND ASSIGNMENTS WITHIN THE PROBLEM RESEARCH AND RESOLUTION SECTION

Key Accomplishments:

Working with a great team and keeping the morale going in the work place. Getting employees different opportunities.

• MANAGES DEALER AUDIT UNIT FOR BUREAU OF MOTOR VEHICLES MANAGES 8 AUDITORS WHICH ARE ADMINISTRATIVE OFFICER 1 WHO ARE RESPONSIBLE FOR DOING DAILY AUDITS AND SITE INSPECTIONS ON DEALERSHIPS, CARD AGENTS, ONLINE MESSENGER AND AGENTS
• 1 CLERICAL SUPERVISOR II THAT SUPERVISES 5 CLERICAL POSITIONS THAT ASSIST CUSTOMERS WITH TITLE WORK, BAD CHECKS, AND OTHER DAILY FUNCTIONS
• MANAGES OVER 8,000 STATEWIDE AGENTS, MESSENGERS, CARD AGENTS AND ONLINE MESSENGERS, WHO ARE UNDER CONTRACT WITH THE DEPARTMENT TO ENSURE COMPLIANCE WITH REGULATIONS, LAW AND CONTRACT PROVISIONS MANAGE DAILY OPERATIONS FOR CUSTOMERS THAT ARE VICTIMIZED FROM DEALERSHIPS GOING OUT OF BUSINESS AND NOT TURNING IN THEIR PAPERWORK SUCH AS SALES TAX, TITLES, ETC
• SENDS SANCTION LETTERS TO ANY AGENT OR DEALERSHIP THAT IS IN VIOLATION OF THEIR CONTRACT HOLDS HEARINGS FOR DEALERS AND AGENTS WITH ANY VIOLATIONS TRAINER FOR ADVANCE AND BASIC TITLE AND REGISTRATION COURSE ASSIST WITH LAW ENFORCEMENT, PRIMARILY PENNSYLVANIA STATE POLICE, BASED ON CUSTOMER COMPLAINTS WHEN IT INVOLVES A DEALER/AGENT RESOLVE CUSTOMER COMPLAINTS WITH DEALERSHIPS AND AGENTS KNOWLEDGE OF PENNSYLVANIA VEHICLE CODE, DEPARTMENT REGULATIONS, POLICIES AND PROCEDURES REVIEWS, ANALYZES, AND DEVELOPS PROGRAM POLICIES AND OPERATING PROCEDURES.

Key Accomplishments:

Re-0rganizing processes and procedures, meeting customers face to face outstanding customer service.

• PROVIDE EXCELLENT SERVICE TO OUR CUSTOMERS
• SET-UP EVENTS SERVE THE CUSTOMERS AT THE EVENT, AND ALSO BREAK DOWN AND CLEAN UP THE EVENT.

• SERVE AS ACTING MVPS III, SECTION MANAGER, AS NEEDED MANAGE AND LEAD THE ELECTRONIC LIEN AND TITLING PROGRAM FOR BUREAU OF MOTOR VEHICLES, WHICH CONSISTS OF FIVE CONTRACTED INTEGRATORS MANAGE AND LEAD THE PERSON WITH DISABILITY PARKING PLACARD PROGRAM AND CONTRACT FOR BUREAU OF MOTOR VEHICLES
• MANAGE AND LEAD THE TEMPORARY PERSON WITH DISABILITY PARKING PLACARD ISSUANCE PROGRAM, WHICH CONSISTS OF 48 FACILITIES THAT ARE AUTHORIZED TO ISSUE THE PRODUCT MANAGE THE DAILY OPERATIONS OF TWO MOTOR VEHICLE PROCESSING UNITS WITHIN RESEARCH AND SUPPORT OPERATIONS THAT CONSIST OF TWO CLERICAL SUPERVISORS II POSITIONS AND 13 CLERICAL POSITIONS WHO ARE RESPONSIBLE FOR RESEARCHING DISCREPANCIES WITH TITLE, REGISTRATION, OR PLACARD RECORDS AND PROCESSES THE NECESSARY CARATS TRANSACTIONS TO RESOLVE SUCH DISCREPANCIES
• THEY ARE ALSO RESPONSIBLE FOR BEING SUPPORT STAFF FOR THE CUSTOMER CALL CENTER, ACTS AS A POINT OF CONTACT FOR THE CALL CENTER, REVIEWING VEHICLE AND PLACARD RECORDS, REQUESTING CUSTOM CORRESPONDENCE, THE NATIONAL MOTOR VEHICLE INFORMATION TITLING SYSTEM (NMVTIS) HELP DESK AND ELECTRONIC LIEN AND TITLING (ELT) HELP DESK, SPECIAL HANDLING WORK SUCH AS MILITARY WORK AND OUT OF STATE TITLE WORK
• PROVIDE EXCELLENT CUSTOMER SERVICE TO OUR CUSTOMERS KNOWLEDGE OF PENNSYLVANIA VEHICLE CODE AND DEPARTMENT REGULATIONS, POLICIES AND PROCEDURES ASSISTS SECTION MANAGER WITH EXECUTIVE CORRESPONDENCE REFERRED TO RSOS FROM THE OFFICE OF THE SECRETARY OF TRANSPORTATION OR THE GOVERNOR'S OFFICE.

• RECONCILES DAILY REPORTS TO ENSURE ACCURACY, BUDGETING, AND PROCUREMENT
• REVIEW AND ANALYZE REPORTS THAT COME INTO THE DEPARTMENT

• PROCESS THE DAY-TO-DAY BUSINESS NEEDS OF THE SPECIAL SERVICES UNIT TO INCLUDE PROCESSING DOCUMENTATION REGARDING RECONSTRUCTED, SPECIALLY CONSTRUCTED, AND MODIFIED VEHICLES
• INDEPENDENTLY PERFORM EXEMPLARITY QUALITY CONTROL ON DOCUMENTATION RECEIVED FROM EXTERNAL AREAS TO DETERMINE COMPLIANCE WITH DEPARTMENT POLICY AND REGULATION
• SERVE AS A LIAISON WITH DEPARTMENT EXECUTIVE STAFF, EXTERNAL STAKEHOLDERS, AND SAFETY AND EMISSION PERSONAL UPON REQUEST
• INTIMATELY FAMILIAR WITH THE REGULATIONS REGARDING THE ENHANCED VEHICLE PROCESS AND REQUIREMENTS FOR PROPER TITLING OF AFFECTED VEHICLES.

• RESPONSIBLE FOR PROCESSING CERTIFICATES OF INSPECTION FOR THE SAFETY AND EMISSION PROGRAM, TO INCLUDE ORDER FULFILLMENT AND COMPLIANCE WITH TURN-AROUND-TIME REQUIREMENTS
• PERFORM CUSTOMER SERVICE WORK AND PROBLEM RESOLUTION REGARDING ORDERS
• ENSURED INTEGRITY AND SECURITY OF CERTIFICATES OF INSPECTIONS ORDERS TO INCLUDE AUTHENTICATING SIGNATURES AND VERIFICATION OF FORMS AND ORDER INFORMATION
• WORK INDEPENDENTLY TO PERFORMED DATA ENTRY TO TRACK CERTIFICATE ORDER HISTORY BY STATION AND TO VERIFY STOPS ON THE RECORD
• RESPONSIBLE FOR ACHIEVING PRODUCTION AND ACCURACY STANDARDS AND WORKED INDEPENDENTLY ON PROBLEM RESOLUTION.

• SERVED AS A PARK RANGER AND MONITORED EVERY PARK AND PLAYGROUND WITH THE CITY LIMITS OF HARRISBURG
• MAINTAINED HOURLY LOGS ON ACTIVITIES AND EVENTS IN THE PARK AREAS
• ENFORCED PROTOCOLS AND SECURITY MEASURES TO ENSURE NO ILLEGAL ACTIVITY WAS BEING CONDUCTED
• DIRECTED TRAFFIC DURING THE SENATOR'S BASEBALL GAMES AND ASSISTED THE PUBLIC WITH DIRECTIONS WITHIN THE PARK AND THE GENERAL HARRISBURG METROPOLITAN AREA.

• HIGHLY RESPONSIBLE POSITION REQUIRING THE SUPERVISION OF OFFENDERS (PRE-RELEASE INMATES AND PAROLEES) ASSIGNED TO A COMMUNITY LIVING ENVIRONMENT (HALFWAY HOUSE)
• ENSURED CURFEWS WERE MET AND EACH RESIDENT WAS ACCOUNTED FOR WITHIN THE RESIDENCE AS WELL AS REPORTING PROMPTLY TO AND FROM APPOINTMENTS AND EMPLOYMENT
• CURTAILED ILLEGAL AND INAPPROPRIATE ACTIVITY, MAINTAINED LOGS OF THE OFFENDER'S WHEREABOUTS AT ALL TIMES, TRACKED VISITORS IN AND OUT OF THE FACILITY, ANSWERED PHONE CALLS, PERFORMED SEARCHES OF THE OFFENDER, SECURED CONTRABAND, CONDUCTED COUNTS OF THE POPULATION, AND MAINTAINED SECURITY 24/7.