Technical Lead
Infosys (Altice USA)
- Managed end-to-end test execution, from planning through defect management and resolution.
- Maintained close communication with product and developer throughout BETA testing for accurate progress reporting and prompt issue resolution.
- Evaluated and recommended new tools and technologies that resulted in increased development efficiency and up-to-date technical skillsets within the team.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Implemented risk-based testing approaches to prioritize high-impact areas for targeted testing efforts.
- Enhanced user experience by identifying and reporting software defects during testing cycles.
- Highly experienced in with broadband technologies such as DOCSIS and Fiber Gateways and their network architectures.
- Highly experienced in Creating Beta (Test) Accounts, Scheduling installation, Provisioning equipment.
- In charge of verifying services (Broadband, Video, and Telecommunication) in order to expand into new markets.
- Conducted root cause analysis on test failures, providing valuable insights for future improvements in software development practices.
- Facilitated successful handovers between development, QA, and support teams through clear documentation of issues discovered during UAT sessions.
- Mentored junior team members, leading to increased productivity and skill development within the team.
- Assisted in test data preparation, contributing to accurate representation of real-world scenarios during UAT sessions.
- Strengthened collaboration among team members through regular status meetings regarding ongoing projects.
- Reduced time-to-market by implementing automated testing tools and techniques.
- Developed comprehensive test plans and strategies, ensuring thorough coverage of all product functionalities.
- Contributed to a reduction in production defects by conducting thorough regression tests after each code iteration or bug fix implementation.
- Highly experienced in testing of various functionalities on video streaming devices such as QAM One box , Mini Box and IP Streaming devices such as Stream and Apple TV.
- Experienced in DMCA (Digital Millennium Copyright Act) to eliminate legal liabilities.
- Knowledge of configuring a Witbe Automation device and utilizing an automation script to identify issues.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Built automated test scripts to handle repetitive software testing work.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
