Atiya Dortch
Prospect Park,PA
Summary
Dynamic Learning and Development Trainer with over 7 years of experience in training, program coordination, and customer service/sales. Expert in designing and delivering effective training programs, utilizing strong skills in curriculum development and adult learning techniques. Proven track record of enhancing students and employee performance through innovative training methods, leading to significant increases in productivity and operational efficiency. A decisive professional committed to fostering collaborative learning environments that support organizational goals.
Overview
13
13
years of professional experience
Work History
Learning and Development Trainer
Pyramid Consulting
05.2022 - 11.2024
- Collaborate cross-functionally with various interdepartmental teams to better align overall professional development goals with clients’ needs
- Modernized curriculum and LMS modules with industry-relevant content
- Develop PowerPoint Presentations to help provide a visual for e-learning, asynchronous training(s), and student development
- Implementation of KPIs to track student development and create individual training plans to help improve overall professional development
- Present critical soft skills analytics in quarterly meetings, driving data-informed decisions and strategic improvements in training program
- Spearheaded LMS curriculum updates through Research and Development and CRM use
- Facilitate mock and group interviews with informational content in alignment with e-learning curriculum created and developed based off market industry trends
- Lead and facilitate weekly check-ins with Learning and Development team to strategize ongoing plans and training successes
Program Coordinator
CITE
01.2018 - 05.2022
- Achieved a 98% increase in program participation through strategic student recruitment from 2018-2022
- Adeptly managed multiple postgraduate initiatives, facilitating a smooth overall admission experience
- Monitored application material submissions while making 80 outbound calls each day
- Explained program offerings and requirements to participants and answered related questions
- Assisted in the creation and revision of program policies and procedures to ensure compliance
- Kept accurate records on various program activities including summer residency
- Collaborated with stakeholders to implement program activities effectively
- Served as a liaison between external organizations and partners involved in delivering programming services
- Maintained organized spreadsheets for accurate and easy access to program information
- Oversaw event planning tasks to enhance graduation preparation activities
Office Assistant
Saint Joseph’s University
09.2015 - 06.2017
- Orchestrated alumni events and fostered engagement through outreach, enhancing connections and supporting institutional advancement initiatives
- Created compelling PowerPoint presentations and Excel spreadsheets, streamlining data management, and enhancing effective communication
- Executed individual and group projects efficiently, showing strong teamwork and project management skills
- Facilitated positive alumni interactions at events, strengthening relationships and promoting long-term institutional support
- Orchestrated alumni events and outreach initiatives, enhancing institutional connections and driving engagement through strategic communication efforts
Retail Customer Service Associate
Desigual
08.2011 - 06.2014
- Provided outstanding customer service in a high-traffic setting
- Boosted revenue by suggesting products aligned with customer preferences
- Identified and implemented alternative approaches to address disagreements
- Enhanced weekly customer revenue by over 1,000 USD through strategic teamwork and effective communication.
- Managed the organization of merchandise and restock processes
Education
M.B.A. -
Saint Joseph’s University
06-2024
B.A. - Human Relations, English Minor
Saint Joseph’s University
06-2017
Skills
- Microsoft Suite
- Collaboration and Team Building
- Leadership
- Strategy Implementation
- Clear Communication Skills
- Meeting facilitation
- Innovative Research
- Customer service
- Performance Reporting
- Experience with Bullhorn CRM Platform
- Comprehensive Product Understanding
- Coaching techniques
- Educational Program Development
- Empathy Development
- Conflict Resolution
- Attention to Detail
Timeline
Learning and Development Trainer
Pyramid Consulting
05.2022 - 11.2024
Program Coordinator
CITE
01.2018 - 05.2022
Office Assistant
Saint Joseph’s University
09.2015 - 06.2017
Retail Customer Service Associate
Desigual
08.2011 - 06.2014
M.B.A. -
Saint Joseph’s University
B.A. - Human Relations, English Minor
Saint Joseph’s University
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