Atiya Mabry
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Tech Genius
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Office Coordinator
PruittHealth
01.2010 - 08.2013
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support, addressing routine, and special requirements.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Office Manager
Lscsat
01.2008 - 03.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Associate of Arts - Sociology
The Sage Colleges
Troy, NYSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Customer Relations
- Problem Resolution
Timeline
Customer Service Representative
Tech Genius
12.2023 - Current
Office Coordinator
PruittHealth
01.2010 - 08.2013
Office Manager
Lscsat
01.2008 - 03.2010
Associate of Arts - Sociology
The Sage Colleges
Similar Profiles
Manikanta Varma GottumukkalaManikanta Varma Gottumukkala
IT Support Specialist at TECH GENIUSIT Support Specialist at TECH GENIUS
Darius NaidooDarius Naidoo
Junior Software Developer at Tech GeniusJunior Software Developer at Tech Genius
Yingjie HouYingjie Hou
Data Analyst Intern at Beijing Genius Cyber Tech Co.,LtdData Analyst Intern at Beijing Genius Cyber Tech Co.,Ltd