Atiya Mayers
Conyers,GA
Summary
Proven Administrative Assistant at Armor Healthcare, adept in strategic workflow planning and critical thinking. Excelled in office administration and clinical back office coordination, enhancing efficiency by implementing improved processes. Skilled in Microsoft Word & Excel, fostering teamwork, while consistently surpassing organizational goals. Achieved a significant increase in office participation for special events, demonstrating exceptional project planning and adaptability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Armor Healthcare
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Back Office Coordinator
Emory Healthcare
10.2015 - 10.2020
- Answered and managed clinical incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Review and guide prescription refill request.
- Manage clinical inventory and stock.
- Managed office activities by maintaining communication between clients, tracking records, vital signs, and filing all documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail both electronic and physical.
- Tracked records, filed documents, and maintained communication between clients to manage office activities while practicing HIPAA protocols.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Provided backup to back office staff to step in and assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for clients requiring special accomodations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Conduct peer interviews, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new office processes, in-services and products to support patient care efforts.
Medical Assistant
Peachtree Immediate Urgent Care
09.2018 - 07.2020
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
Providence Women's Healthcare
09.2012 - 10.2015
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments for gynecological procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed fetal heart tones procedures and other tests based on patient presentation in office.
- Performed medical records management, including filing, organizing and scanning documents.
- Measured patient pulse oximetry.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens for gynecological collection.
Patient Care Technician
Kings County Hospital Center
04.2010 - 02.2014
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05.2024
Associate of Arts - Liberal Arts And General Studies
Southern New Hampshire University
Hooksett, NH07.2023
Nursing
Caliber Training Institute
New York, NY03.2008
Skills
- Critical Thinking
- Minute Taking
- Meeting planning
- Calendar Management
- Data Entry
- Appointment Scheduling
- Quality Assurance
- Spreadsheet Management, Record keeping
- Office Administration
- Resourceful, Attention to Detail
- Customer Service
- Project Planning
- Microsoft Outlook, Excel, Teams
- Prioritization, Time & Schedule Management,
- Confidential Document Control
- Strategic & Workflow Planning
- Verbal Communication, Adaptability, Teamwork
- Videoconference preparation
Certification
BLS Training - 12/14/2023
Timeline
Administrative Assistant
Armor Healthcare
03.2024 - Current
Medical Assistant
Peachtree Immediate Urgent Care
09.2018 - 07.2020
Back Office Coordinator
Emory Healthcare
10.2015 - 10.2020
Medical Assistant
Providence Women's Healthcare
09.2012 - 10.2015
Patient Care Technician
Kings County Hospital Center
04.2010 - 02.2014
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts - Liberal Arts And General Studies
Southern New Hampshire University
Nursing
Caliber Training Institute
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