Atiyah Barett
Silver Spring,MD
Summary
Dedicated to providing exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages for office communication. Possess strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements, ensuring adherence to necessary protocols. Proven track record as a dedicated administrative professional in fast-paced office settings. Excel in completing clerical tasks and offering staff support as a hardworking team player. Responsible, punctual, and highly productive even under minimal supervision. Dynamic Bilingual Customer Service Representative with 10 plus years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduler
ServiceLink
04.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Medical Receptionist
Capital Womens Care
04.2022 - 04.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Shelter Worker
Klap6
01.2022 - 04.2022
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
Administrative Assistant
SEIU 32BJ Workers Union
05.2018 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Dental Receptionist
Dental Smiles
09.2016 - 05.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
Administrative Assistant
RICHIN & GAINES, P.A.
05.2016 - 09.2016
- It was just a summer internship but i was responsible for answer the phones , sending out emails and confirmations , making appointments and sometimes help organize cases.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Cosmetology -
Bennett Career Institute
Washington, DC06.2020
High school diploma -
Gwynn Park High School
Brandywine, MD05.2017
Skills
- Sales (7 years)
- Multi-line phone systems (5 years)
- Identity & access management (4 years)
- Front desk (5 years)
- Typing (6 years)
- Medical terminology (4 years)
- Hospitality (5 years)
- CCTV (3 years)
- Hotel experience (4 years)
- Customer service (6 years)
- Meeting sales goals (5 years)
- Negotiation (4 years)
- Presentation skills (3 years)
- Social media management
- Yardi
- LIHTC
- Childcare (4 years)
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Critical Thinking
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- Schedule Coordination
- Problem-Solving
- Schedule Management
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Office Administration
- Administrative Support
- Word Processing
- Scheduling
- Scheduling appointments
- Telephone reception
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Appointment Scheduling
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Punctual and Reliable
- Incoming Call Reception
Certification
- CPR, 04/01/18, Present, Class in which instructs you on an emergency procedure that can help save a person's life if their breathing or heart stops.
- Licensed Cosmetologist, 02/01/18, Present, Licensed to provide cosmetic treatments to the hair, skin, and nails
Assessments
- Data entry: Attention to detail, Proficient, 12/01/21, Maintaining data integrity by detecting errors
- Security guard skills, Proficient, 04/01/22, Assessing risks, enforcing security standards, and handling complaints
Languages
Spanish
Native or Bilingual
Timeline
Scheduler
ServiceLink
04.2024 - Current
Medical Receptionist
Capital Womens Care
04.2022 - 04.2024
Shelter Worker
Klap6
01.2022 - 04.2022
Administrative Assistant
SEIU 32BJ Workers Union
05.2018 - 12.2021
Dental Receptionist
Dental Smiles
09.2016 - 05.2018
Administrative Assistant
RICHIN & GAINES, P.A.
05.2016 - 09.2016
Cosmetology -
Bennett Career Institute
High school diploma -
Gwynn Park High School
- CPR, 04/01/18, Present, Class in which instructs you on an emergency procedure that can help save a person's life if their breathing or heart stops.
- Licensed Cosmetologist, 02/01/18, Present, Licensed to provide cosmetic treatments to the hair, skin, and nails
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