Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
PROFFECIENCY IN CASHPRO,SMART Q AND SALES FORCE
Generic

Atiyah Turley

MCKINNEY,Texas

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

22
22
years of professional experience

Work History

Customer Service Associate

Honeywell
01.2007 - Current
  • Perform research and logical assessment of customer status information.
  • Maintain a daily log of incoming customer call request, as well as invoice processing.
  • Review and scan applicant information and supporting documentation into data base as well as high volume data entry of rebate applications.
  • Verify program eligibility and incentive amount.
  • Respond to customer daily email inquiries via Company website.
  • Create weekly check request for client’s approval.
  • Process invoices in Salesforce in an accurate and timely manner.
  • Perform quality control for discrepancies and follow protocol to resolve issues.
  • Create weekly check request for client’s approval.
  • Receive and verify invoices and requisitions for goods and services
  • Update and maintain clients invoice tracking sheet and files weekly.
  • Follow up with client on a weekly basis to ensure invoices have been paid.
  • Assist with week ending month closing deadlines.
  • Assist with daily check and gift card void and re-issue request.
  • Assist with the reconciliation of outdated checks
  • Research issues for any Positive Pay exceptions and resolve them with the bank
  • Produced and transmitted Positive Pay verification file to the bank and confirmed receipt

Telecommunications Representative

Valley Hospital
01.2017 - 03.2022
  • Handle incoming and outgoing emergency calls for physicians answering service
  • Handle patient directory, operator calls and overhead paging system
  • Respond to all hospital emergency alarms and codes
  • Take routine and stat consults from hospital staff and relay information to on call Doctors
  • (part-time)

Customer Service –Call Center- Benefits Specialist

Mellon HR
01.2004 - 01.2007
  • Managed high call volume in a busy call center
  • Provided participants with information on the tax implications for transactions requested within the plan year.
  • Processed 401k Loans, Withdrawals, Final Distributions and rollovers.
  • Enrolled participants in health benefits and updated beneficiary information.
  • Handled irate customers in a professional manner on a daily basis

Education

High School Diploma -

Harrison High School
01.1998

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Quality assurance
  • Account updating
  • Computer skills
  • Data entry
  • Calm under pressure
  • Understanding customer needs
  • Issue and complaint resolution
  • Customer data confidentiality
  • Quality control
  • Remote office availability

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5 staff members.
  • Resolved product issue through consumer testing.

Timeline

Telecommunications Representative

Valley Hospital
01.2017 - 03.2022

Customer Service Associate

Honeywell
01.2007 - Current

Customer Service –Call Center- Benefits Specialist

Mellon HR
01.2004 - 01.2007

High School Diploma -

Harrison High School

PROFFECIENCY IN CASHPRO,SMART Q AND SALES FORCE

OVER 10 Years experience in  CashPro which is Bank of America's digital platform for businesses to manage their treasury operations. It offers tools for payments, receivables, liquidity management, investments, foreign exchange, and trade finance. Businesses use CashPro to initiate transactions, manage accounts, and gain insights into their financial operations

Similar Profiles

CREATE PROFILE