Atiyyah N. Flood
New Orleans,LA
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Highly adaptable individual bringing 11 years of experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Culinary Manager
Sheraton New Orleans
New Orleans, LA
09.2021 - 11.2022
- Designed innovative menus, sourced vendors and ordered supplies for high-demand restaurant.
- Collaborated with front of house manager to coordinate marketing, special events and menu changes.
- Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
- Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
- Managed foodservice side of the hotel including scheduling, cooking, tasting, ordering ingredients, inventorying and preparing menus.
- Delegated work to staff, setting priorities and goals.
Banquet Captain
Kirkbrae Country Club
Lincoln, RI
09.2018 - 05.2020
- Supervised food preparation, delivery and quality to ensure satisfaction.
- Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
- Reviewed banquet event orders to determine room layouts and schedule staff.
Front Desk Administrator
Morristown Medical Center
Morristown, NJ
07.2015 - 08.2018
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates for 4 different departments.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Catering Assistant
Dorina’s Kitchen
Madison, NJ
03.2009 - 08.2018
- Oversaw the transportation of extensive kitchen equipment and food at the proper temperatures
- Customized menus for 300+ guests
- Balanced over 50+ recipes to maintain a lower food cost
- Set up and cleaned up food preparation and service stations before and after catered events.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Interacted with guests to obtain feedback on product quality and service levels.
Education
Bachelor of Science - Food Service & Hospitality Management
Johnson & Wales University
Providence, RI05.2020
Associate of Arts - Culinary Arts
Johnson & Wales University
Providence, RI05.2018
Skills
- Proficient in POS Systems and Microsoft Products
- Training and Development
- Team Building and Conflict Resolution
- ServSafe Manager
- Recipe Development, Purchasing and Sanitation Expertise and
- Leadership trained, Reliable and Trustworthy
- Diverse Beverage Knowledge
- Organizational skills with the ability to excel in a fast paced environment
Certification
Coursework in Coaching Skills for Leaders, Identifying and Managing Emotions
Coursework in Food Service Operations Management; Food & Beverage Strategies and Logistics; Food Service Management Systems & Human Resource Applications; Contemporary Service and Restaurant Supervision
Languages
Websites
Timeline
Culinary Manager
Sheraton New Orleans
09.2021 - 11.2022
Banquet Captain
Kirkbrae Country Club
09.2018 - 05.2020
Front Desk Administrator
Morristown Medical Center
07.2015 - 08.2018
Catering Assistant
Dorina’s Kitchen
03.2009 - 08.2018
Bachelor of Science - Food Service & Hospitality Management
Johnson & Wales University
Associate of Arts - Culinary Arts
Johnson & Wales University
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