Austin T. Jaramillo
Yuma,AZ
Summary
Accomplished property manager and former restaurant operator with over a decade of experience in team building, leadership, and customer service. Recognized for strategic thinking, adept at aligning team capabilities with business goals. Passionate about fostering an encouraging, innovative culture for staff development. Skilled in organization, strategic planning, scheduling, and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks Coffee Company
12.2019 - 01.2023
- Responsibilities scoping from customer connection to partner relationships.
- Ability to function and perform in high volume stores with emphasis on MO&P and Drive Thru Forward location.
- On-the-fly problem solving.
- Inventory management, efficient ordering skills, high volume cash management, quality assurance management.
- Developed strategies for improving operational efficiency and elevate the customer experience.
- Making the moment right
- Maintained accurate records of daily record keeping and deposits.
- Monitored partner performance to ensure quality standards and sequencing are met.
- Well versed in the functionality of the Starbucks Coffee Co. structuring of management, Facility Contact Centers and LSR.
- Ability to make the perfect latte :)
Property Manager
Lincoln Properties, LLC
07.2018 - Current
- Developed and implemented innovative strategies for improving customer service, streamlining logistics operations, and reducing costs.
- Created performance metrics to measure efficiency in order fulfillment, shipment accuracy, and other key areas of logistics operations.
- Analyzed customer feedback data regarding product delivery times and worked with the team to develop solutions for improvement.
- Coordinating, negotiating, and facilitating real estate transactions.
- Communication with an emphasis on writing and relaying information.
- Accounts Payable & Receivable
- Vendor management, city permitting and laws, project management, and budgeting.
Restaurant General Manager
Lincoln's Market, LLC
01.2015 - 07.2018
- Maintained and monitored food safety standards to ensure compliance with health regulations.
- Conducted regular staff meetings to discuss operational issues, customer service, and safety.
- Supervised the hiring, training, scheduling, and evaluation of all restaurant staff members.
- Analyzed financial data such as sales reports to identify areas needing improvement or growth opportunities.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Reviewed monthly P&L statements to monitor budget goals and performance objectives.
General Manager Internship
Aaron's Corporation
01.2023 - 06.2023
- Effectively lead and manage a diverse team, including hiring, training, and developing employees.
- Foster a positive work environment that promotes collaboration, motivation, and high performance.
- Oversee all aspects of daily operations to ensure smooth functioning, including inventory management, ordering supplies, maintaining equipment, and adhering to health and safety standards.
- Deliver exceptional customer service by consistently meeting or exceeding customer expectations.
- Drive sales and revenue growth by implementing strategic initiatives, analyzing sales data, and identifying opportunities to maximize profitability.
- Direct reporting of store analytics and efficiency..
Education
Bachelor of Science - Biochemistry
Arizona State University
Tempe, AZLicense - Real Estate
Arizona School of Real Estate
Mesa, AZSkills
- Strategic Planning
- Schedule Management
- Project Management
- Vendor Relations
- Talent Development
- Account Management
- Customer Retention
- Quality Management
- P&L Management
- Business Development
Certification
- ServeSafe Certified
References
- Karen Mc | Operations Officer Lincoln's Marketing : +1 (928) 261-9839 mcneelj@icloud.com
- John Torres | Regional Director Aaron's Corporation : +1 (928) 750 – 3406 johnny.torres@arrons.com
Timeline
General Manager Internship
Aaron's Corporation
01.2023 - 06.2023
Shift Supervisor
Starbucks Coffee Company
12.2019 - 01.2023
Property Manager
Lincoln Properties, LLC
07.2018 - Current
Restaurant General Manager
Lincoln's Market, LLC
01.2015 - 07.2018
Bachelor of Science - Biochemistry
Arizona State University
License - Real Estate
Arizona School of Real Estate