Excel
ANTHONY COFFEE
Stockbridge,GA
Summary
Results-driven professional with an established record of customer service, data and business analysis, and financial operations success for various organizations Proven talent for aligning business strategy and objectives with established analytical thinking and performance improvement paradigms to achieve maximum operational impacts with minimum resource expenditures. Detail and success-focused professional with the ability to ensure the meeting and surpassing of all goals and objectives, conduct extensive research and analysis into data, and oversee the translation of complex data into digestible information and insights to achieve success. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as extensive technical expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
City Of Atlanta
Atlanta, GA
04.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Business Wireless Technical Support
T-Mobile
Smyrna, GA
12.2021 - 04.2022
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Worked flexible hours across night, weekend and holiday shifts.
ASSOCIATE BANKER
CHASE BANK
STOCKBRIDGE, GA
05.2021 - 10.2021
- Carry out the processing of cash withdrawals for clients in a timely and efficient manner across my operations
- Provide extensive assistance and support to clients with a strong focus on meeting and exceeding their banking needs
- Effectively utilize Microsoft Excel to conduct the analysis and evaluation of client data for customer service purposes
- Balanced teller drawers and ATM cash.
BANK TELLER
GEORGIA’S OWN CREDIT UNION
FAYETTEVILLE
10.2020 - 05.2021
- Furnished education and information to members and customers on the organization’s online service offerings and mobile apps
- Conducted the troubleshooting, diagnosis, and resolution of client technology issues in a timely manner to ensure success
- Performed the manipulation and analysis of data to sort and filter for customer ID purposes as part of my duties
- Searched for and identified a large bill shortage and carried out the modification of vault orders to maintain stock
- Extensive efforts and operations were recognized by senior leadership with a promotion to vault teller, including administering money, cash, and inventory.
WELLS FARGO, BANK TELLER
PEACHTREE CORNER
12.2019 - 10.2020
- Operated with a strong focus on delivering first-class and exceptional service to customers to maintain a high-touch customer experience
- Served in an integral role by effectively and efficiently processing deposits, withdrawals, and payments across my operations
- Handled the conversion of client conversations into meetings for private banking to allow for maximum success
- Ensured the continuous and consistent meeting and surpassing of performance goals with an error rate of zero.
CUSTOMER SERVICE ASSOCIATE
THE HOME DEPOT
MARIETTA, GA
07.2018 - 09.2019
- Oversaw the maintenance of accurate and current customer account data with digital and manual processing forms
- Maximized customer satisfaction by efficiently and accurately processing sales transactions while providing high-quality service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BACHELOR OF SCIENCE (B.SC - BUSINESS AND INFORMATION TECHNOLOGY
Middle Georgia State University
Skills
Financeundefined
Certification
Certification in Google Data Analytics, Expected 2021
Software
Microsoft Office
Accela
Timeline
Customer Service Associate
City Of Atlanta
04.2022 - Current
Business Wireless Technical Support
T-Mobile
12.2021 - 04.2022
ASSOCIATE BANKER
CHASE BANK
05.2021 - 10.2021
BANK TELLER
GEORGIA’S OWN CREDIT UNION
10.2020 - 05.2021
WELLS FARGO, BANK TELLER
12.2019 - 10.2020
CUSTOMER SERVICE ASSOCIATE
THE HOME DEPOT
07.2018 - 09.2019
BACHELOR OF SCIENCE (B.SC - BUSINESS AND INFORMATION TECHNOLOGY
Middle Georgia State University
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