Responsible for receiving, processing, and distributing currency in a highly regulated environment while applying strong attention to detail and adhering to standard operating procedures.
I operated complex processing equipment and troubleshot machine issues accurately to support the achievement of service levels and contractual obligations.
As the team leader, I foster a collaborative environment, working closely with team members in our dynamic production setting to maintain quality control policies and work procedures.
Complete customer transactions and inventory management by balancing, reconciling, and settling currency holdings daily.
My role involves identifying, assessing, and providing recommendations to leadership to resolve problems of varying degrees of complexity within the operation. These problems, which include machine issues, inventory management, customer transactions, and accounting and settlement activity, are all areas where my problem-solving skills have a significant impact.
Contributes ideas for best practices and operational enhancements to management that improve production operational quality or drive employee engagement and growth.
Partners with management to implement new equipment, hardware, and software upgrades, compliance requirements, and standard operating procedures.
Cash Handler
Federal Reserve Bank
01.2018 - Current
Planning: Developing strategies and plans to achieve team or performing goals
Organizing: Coordinating team members, resources, and timelines to ensure work is completed efficiently and effectively
Communicating: Providing regular updates and clear communication to team members, supervisors, and management
Problem-solving: Identifying and addressing challenges or obstacles that arise during the day
Training: Providing guidance and mentorship to new team members and helping them improve their skills, knowledge, and attitudes to perform their duties effectively and efficiently
Processing Teller
Garda World
06.2017 - 01.2018
Handling transactions between customers and the Bank in accordance with stipulated policies and procedures
Balance assigned work within established vault guidelines (items to proof, end-of-day final balance)
Maintain accurate accounting and audit trails of all transactions, discrepancies, and adjustments
Administrative Specialist
MUFG (Union Bank)
10.2005 - 06.2017
Administration, training, and establishing targets that are in line with the organization's goals
Handling transactions between customers and the bank
Distribute work to processing tellers
Maintained accurate accounting and audit trials of all transactions, discrepancies, and adjustments
With a secured environment ensuring an appropriate level of custody control in currency transfer
Education
Business - Administration/Management
Pasadena City College
10.2024
Skills
People management
Adaptability
Vision
Emotional intelligence
Delegation
Influencing skills
Consistency
Honesty
Time management
Timeline
Lead Cash Handler
Federal Reserve Bank of San Francisco
09.2023 - Current
Cash Handler
Federal Reserve Bank
01.2018 - Current
Processing Teller
Garda World
06.2017 - 01.2018
Administrative Specialist
MUFG (Union Bank)
10.2005 - 06.2017
Business - Administration/Management
Pasadena City College
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