Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Atlantis Bates

Jackson,MS

Summary

I am a Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. I strongly believe in working as a team & performing to the best of my ability making our company outstanding , I have been climbing that ladder towards success for many years & I look forward to working with you.

Overview

1
1
Language
1
1
Certification
4
4
years of professional experience

Work History

Customer Service Representative

Humana
Louisville, Kentucky
08.2023 - 01.2025
  • Resolved customer complaints through effective communication and problem-solving.
  • Assisted members with inquiries regarding health benefits and services.
  • Educated members on plan options and coverage details accurately.
  • Provided information on claims status and processing timelines clearly.

Customer Service Representative

Senture
Katy, Texas
06.2021 - 09.2022
  • Educated members on plan options and coverage details accurately.
  • Assist callers with any questions or concerns about vaccinations
  • Assist callers with directions to there doctors appointments
  • Assist elderly patients with registering for the COVID vaccine

Education

Bogue Chitto High School
Bogue Chitto, MS

Skills

  • Claims processing
  • Policy explanation
  • Healthcare navigation
  • Complaint resolution

Languages

English
Professional
A1

Certification

  • CNA , CPR

References

References available upon request.

Timeline

Customer Service Representative

Humana
08.2023 - 01.2025

Customer Service Representative

Senture
06.2021 - 09.2022

Bogue Chitto High School
Atlantis Bates