Summary
Overview
Work History
Education
Skills
Timeline
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Atlantis Smart-Swygert

Kansas City

Summary

Compassionate Care Representative known for high productivity and efficient task completion. Skilled in patient advocacy, conflict resolution, and effective communication. Excel in empathy, active listening, and adaptability which enhance customer satisfaction and trust. Possess ability to navigate complex healthcare systems to provide optimal support to clients. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

11
11
years of professional experience

Work History

FMG Care Rep

Providence Medical Group
Kansas City
11.2018 - 06.2024
  • Processed payments and orders over the phone, verifying accuracy of data entered into system.
  • Provided excellent customer service to incoming callers, responding to inquiries and resolving issues.
  • Maintained detailed records of customer interactions in customer relations management database.
  • Developed a thorough understanding of company policies and procedures related to customer service activities.
  • Performed administrative tasks such as filing documents, preparing reports.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Verified demographics and insurance information to register patients in computer system.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Verified patients' insurance and payment methods during admissions or check-in processes.

PMG/Obstetrician/Gynecologist Account Rep

Providence Medical Group Inc
Kansas City
11.2019 - 06.2020
  • Updated existing patient files with relevant information such as changes in address or contact information.
  • Verified accuracy of medical coding for services rendered by healthcare providers.
  • Provided customer service to patients regarding billing inquiries and account information.
  • Created new patient files according to established procedures and protocols.
  • Conducted follow-up calls with discharged patients to assess satisfaction with services received at the facility.
  • Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
  • Provided support to nursing staff by ensuring that all supplies needed were readily available throughout shifts.
  • Organized files in accordance with departmental policies and procedures.
  • Greeted patients upon arrival and maintained a clean reception area for visitors.

Patient Registration Representative

University Of Kansas Health System
Kansas City
06.2013 - 12.2017
  • Monitored daily reports for accuracy of data entered into system by other team members.
  • Followed up on outstanding balances due from insurance companies or patients.
  • Processed payments for services rendered in a timely manner.
  • Managed high volume of incoming calls while maintaining professional demeanor.
  • Provided support to the clinical staff with registration issues or concerns.
  • Resolved discrepancies between billing systems and patient accounts quickly and accurately.
  • Collected patient demographic information, verified insurance coverage, and updated records as necessary.
  • Verified insurance eligibility through online portals or by phone calls.
  • Greeted patients and answered questions regarding registration process.

Education

Associate of Applied Science - Medical Office Management

Brown Mackie College
Lenexa, KS
05-2009

Skills

  • Customer service
  • Data entry
  • Insurance verification
  • Medical coding
  • CRM tools
  • Patient registration
  • Records management
  • Payment processing
  • Problem solving
  • Attention to detail
  • Effective communication
  • Conflict resolution
  • Time management
  • Appointment scheduling
  • Billing resolution

Timeline

PMG/Obstetrician/Gynecologist Account Rep

Providence Medical Group Inc
11.2019 - 06.2020

FMG Care Rep

Providence Medical Group
11.2018 - 06.2024

Patient Registration Representative

University Of Kansas Health System
06.2013 - 12.2017

Associate of Applied Science - Medical Office Management

Brown Mackie College

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Atlantis Smart-Swygert
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