Atlantis Monsivais
Beaumont,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dillard's
11.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Accounting
Lamar University
Beaumont, TX06.2025
Skills
- Retail Sales Customer Service
- Credit Card Payment, Refund, and Money Handling Processing Abilities
- Managing Multiple Tasks and Coordination
- Shipping and Receiving Understanding
- Order Fulfillment
- POS Systems and Ordering Platforms
- Administrative and Office Support
Timeline
Customer Service Representative
Dillard's
11.2020 - Current
Accounting
Lamar University