Summary
Overview
Work History
Education
Skills
Timeline
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Atlas Gully

Reno

Summary

Detail-oriented and results-driven professional with a strong background in community engagement, operational efficiency, and process improvement. Proven ability to build meaningful relationships with diverse stakeholders, streamline workflows, and implement data-driven strategies to achieve organizational goals. Recognized for excellent communication, problem-solving, and organizational abilities. Track record of thriving in fast-paced environments and delivering impactful solutions.

Overview

2014
2014
years of professional experience

Work History

Operations Fellow - Quality Assurance Focus

Movement Labs
  • Conducted comprehensive reviews of outreach materials and communication workflows to ensure quality, accuracy, and consistency across campaigns
  • Designed and optimized text campaigns, identifying and resolving errors to enhance message delivery and engagement
  • Analyzed campaign data and feedback to identify trends, assess effectiveness, and recommend actionable improvements
  • Collaborated with cross-functional teams to streamline processes, ensuring compliance with operational standards and deadlines

Call Team Supervisor - Voter Outreach

The Outreach Team
  • Supervised a team of 20 phone bankers, maintaining quality assurance by monitoring calls and providing constructive feedback
  • Addressed and resolved operational challenges, ensuring adherence to campaign protocols and delivering consistent results
  • Conducted audits of voter outreach data, identifying discrepancies and ensuring accurate reporting for strategy refinement
  • Trained team members on outreach platforms such as Zoom, Hub-Dialer, and VAN to maximize efficiency and accuracy

Recruitment Specialist

Girl Scouts
  • Planned and executed recruitment events, developing strategies to engage potential members and increase participation
  • Introduced a text-based outreach strategy, which doubled contact rates within the first quarter
  • Recruited and trained volunteers to lead troops, ensuring effective program delivery and member satisfaction
  • Managed volunteer activities and distributed promotional materials to boost community engagement
  • Streamlined applicant tracking and volunteer management systems for improved efficiency
  • Utilized Salesforce to maintain accurate and accessible volunteer and membership data for reporting and analysis

Sales Associate and Cashier Lead

Brookstone
  • Assisted customers in locating products and managed inventory across store systems to meet customer needs
  • Built strong customer relationships to foster loyalty and enhance the overall shopping experience
  • Oversaw cash register operations and trained, mentored, and developed new cashiers to improve team performance
  • Demonstrated reliability by taking on additional shifts during peak periods and maintaining service quality during staffing shortages

Call Center Representative

One Contact
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Cashier

Walt Disney Parks and Resorts
03.2013 - 08.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate of Arts - Educatoin

Truckee Meadows Community College
Reno, NV
05-2016

High School Diploma -

Reno High School
Reno, NV

Skills

  • Strategic Planning & Execution
  • Client & Stakeholder Relationship Management
  • Process Optimization & Workflow Efficiency
  • Data Analysis & Reporting
  • Team Collaboration & Leadership
  • Program Development & Implementation
  • Event Planning & Coordination
  • Problem Solving & Conflict Resolution
  • Written and oral report creation
  • Project management
  • Records management

Timeline

Cashier

Walt Disney Parks and Resorts
03.2013 - 08.2013

High School Diploma -

Reno High School

Operations Fellow - Quality Assurance Focus

Movement Labs

Call Team Supervisor - Voter Outreach

The Outreach Team

Recruitment Specialist

Girl Scouts

Sales Associate and Cashier Lead

Brookstone

Call Center Representative

One Contact

Associate of Arts - Educatoin

Truckee Meadows Community College

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Atlas Gully