Barista
Scooter's Coffee
Albuquerque, NM
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prioritized drink requests while managing interruptions.
- Trained new employees in groups and in one-on-one scenarios.
- Complied with standards for merchandising, stocking and storing product.
- Educated coworkers and customers about new products.
- Upsold specialty items with beverages, increasing store sales.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.