Atlesha Martin
Mount Vernon,USA
Summary
Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.
Overview
13
13
years of professional experience
Work History
Volunteer
Calvary Hospital
10.2024 - Current
- Helping with digital filing
- Composing admission packets
- Making tuck-in-calls
Assistant Manager
Walgreens
06.2014 - Current
- Conduct employee performance reviews
- Develop good customer/patient’s relationships
- Participate in recruitment and dismissal processes
- Manage conflict resolution among staff members
- Develop strategies for workplace efficiency and goal attainment
Visual Merchandiser
Forever21
06.2016 - 10.2017
- Provided merchandising & styling direction through creativity
- Maintained store visual appearance
- Supported management with
Volunteer
Delaware County Memorial Hospital
07.2012 - 12.2012
- Prepared and filed paperwork
- Took patients to speech therapy
- Read to patients
Education
Bachelor of Business Administration - Health Service Administration
Monroe University
New Rochelle, NY12.2024
Master of Science - Healthcare Administration
Monroe University
New Rochelle, NY06-2026
Associate of Applied Science - Medical Administration
Monroe University
New Rochelle, NY04.2023
Skills
- Microsoft Word
- Excel
- PowerPoint
- Attention to detail
- Team collaboration
- Leadership qualities
- Time management
- Computer skills
- Customer service
- Decision-making
- Answering phones
- Data entry
- Administrative tasks
- Recordkeeping and confidentiality
- Filing and recordkeeping
- Documentation and reporting
- Administrative support
- Budgeting and finance
- Multitasking and organization
- Clear communication
- Team leadership
- Telephone and email etiquette
- Verbal and written communication
- Reliability
- Active listening
Honorsandawards
- Dean’s List, Monroe University, 2024
- Dean’s List, Monroe University, 2023
- President List, Monroe University, 2022-2023
Volunteeractivity
- Delaware County Memorial Hospital, Drexel, PA, 07/01/12 - 12/01/12, Prepared and filed paperwork, Took patients to speech therapy, Read to patients
- Calvary Hospital, Bronx, NY, 10/01/24 - Present, Helping with digital filing, Composing admission packets, Making tuck-in-calls
Coursework
- Concepts of Managed Care
- Medical Office Insurance and Billing Procedures
- Electronic Health Records
- Management in Healthcare
- Cultural Competency in Health Care
- Ethical and Legal Issues in Health Care
Timeline
Volunteer
Calvary Hospital
10.2024 - Current
Visual Merchandiser
Forever21
06.2016 - 10.2017
Assistant Manager
Walgreens
06.2014 - Current
Volunteer
Delaware County Memorial Hospital
07.2012 - 12.2012
Bachelor of Business Administration - Health Service Administration
Monroe University
Associate of Applied Science - Medical Administration
Monroe University
Master of Science - Healthcare Administration
Monroe University