Atlesha Martin
Mount Vernon,USA
Summary
Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.
Overview
13
13
years of professional experience
Work History
Volunteer
Calvary Hospital
Bronx, NY
10.2024 - Current
- Helping with digital filing
- Composing admission packets
- Making tuck-in-calls
Assistant Manager
Walgreens
Thornwood, NY
06.2014 - Current
- Conduct employee performance reviews
- Develop good customer/patient’s relationships
- Participate in recruitment and dismissal processes
- Manage conflict resolution among staff members
- Develop strategies for workplace efficiency and goal attainment
Visual Merchandiser
Forever21
Yonkers, NY
06.2016 - 10.2017
- Provided merchandising & styling direction through creativity
- Maintained store visual appearance
- Supported management with
Volunteer
Delaware County Memorial Hospital
Drexel, PA
07.2012 - 12.2012
- Prepared and filed paperwork
- Took patients to speech therapy
- Read to patients
Education
Bachelor of Business Administration - Health Service Administration
Monroe University
New Rochelle, NY12.2024
Master of Science - Healthcare Administration
Monroe University
New Rochelle, NY06-2026
Associate of Applied Science - Medical Administration
Monroe University
New Rochelle, NY04.2023
Skills
- Microsoft Word
- Excel
- PowerPoint
- Attention to detail
- Team collaboration
- Leadership qualities
- Time management
- Computer skills
- Customer service
- Decision-making
- Answering phones
- Data entry
- Administrative tasks
- Recordkeeping and confidentiality
- Filing and recordkeeping
- Documentation and reporting
- Administrative support
- Budgeting and finance
- Multitasking and organization
- Clear communication
- Team leadership
- Telephone and email etiquette
- Verbal and written communication
- Reliability
- Active listening
Honorsandawards
- Dean’s List, Monroe University, 2024
- Dean’s List, Monroe University, 2023
- President List, Monroe University, 2022-2023
Volunteeractivity
- Delaware County Memorial Hospital, Drexel, PA, 07/01/12 - 12/01/12, Prepared and filed paperwork, Took patients to speech therapy, Read to patients
- Calvary Hospital, Bronx, NY, 10/01/24 - Present, Helping with digital filing, Composing admission packets, Making tuck-in-calls
Coursework
- Concepts of Managed Care
- Medical Office Insurance and Billing Procedures
- Electronic Health Records
- Management in Healthcare
- Cultural Competency in Health Care
- Ethical and Legal Issues in Health Care
Timeline
Volunteer
Calvary Hospital
10.2024 - Current
Visual Merchandiser
Forever21
06.2016 - 10.2017
Assistant Manager
Walgreens
06.2014 - Current
Volunteer
Delaware County Memorial Hospital
07.2012 - 12.2012
Bachelor of Business Administration - Health Service Administration
Monroe University
Associate of Applied Science - Medical Administration
Monroe University
Master of Science - Healthcare Administration
Monroe University