Atley Motes
Panama City
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. A collaborative team player who can adapt to changing needs and consistently focuses on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Shipping Lead
Dillard's
04.2024 - Current
- Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained strong relationships with shipping carriers such as UPS and Fedex
- Implemented quality control measures for incoming shipments, minimizing damaged goods and ensuring product integrity.
- Coordinated cross-functional teams to ensure seamless order fulfillment and delivery processes.
- Stayed up to date on freight and shipping practices and regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Associate
Family Dollar
09.2023 - 04.2024
- Ran cash register and provided customers with excellent service
- Made sure inventory was stocked, clearly labeled, and easily found
- Assisted in a recent remodel, where all shelves had to be moved, put back together, and restocked
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Manager
Clothes Mentor
09.2021 - 01.2023
- Started as a sales associate running the cash register, organized multiple brands of high-end clothing, bags, and designer jewelry
- Quickly promoted to Manager where I was required to supervise up to five other associates and helped maintain store cleanliness, customer service, and a wide range of inventory
- Provided customers a shopping and selling experience that was quick, simple, and effective
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Assistant Manager
Honey Baked Ham
02.2019 - 07.2021
- Started as a Cashier, where I was required to take precise orders and bring the correct food out to provide excellent customer service
- Promoted to Assistant Manager where I was required to supervise up to four other workers to maintain restaurant cleanliness, temperature and date requirements, and customer satisfaction
- Was recommended for a promotion to be the Manager at a different store, but turned it down due to moving
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Kings Academy
Douglasville, GA05.2020
Skills
- Team Leadership
- Team Building
- Collaboration
- Customer Service
- Cleanliness
- Computer Skills
- Decision Making
- Problem Solving
- Shipment tracking
- Inventory management
- Logistics coordination
- Customer service
Timeline
Shipping Lead
Dillard's
04.2024 - Current
Associate
Family Dollar
09.2023 - 04.2024
Manager
Clothes Mentor
09.2021 - 01.2023
Assistant Manager
Honey Baked Ham
02.2019 - 07.2021
High School Diploma -
Kings Academy
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