A T M Ariful Haque

• Processed transactions for Supply Chain customers, ensuring accurate and timely order fulfillment.
• Reconciled accounts for Receivables Finance customers, maintaining financial accuracy and integrity.
• Process Receivables Finance Transaction
• Facilitated funding requests, enabling customers to access necessary financial support.
• Preparing report for Funding to Customer
• Create Sell down offer to Supply chain customers

Manage & Backup of Cluster Head ; EPZ & DMT (Document Management Team (wdm)

• Conducted daily quality checks on DMT documents, ensuring 100% accuracy and compliance with standards.
• Monitoring GTRF DMT & Team OSW (49) operation/ performance/BAU management
• GTRF WDM System Admin & access management owner/ conduct WDM refresher of services in regular interval OSW on CAPTIVA/WDM/WAA/GTE
• Followed up on WDM outstanding and breached item notifications with unit and escalated to management.
• Acted as the single point of contact for troubleshooting WDM-related issues.
• Prepare monthly and fortnightly report GTRF SLA
• Reduced GTRF costs through various initiatives and project implementations.
• Signature/attested of docs on behalf of cluster without any risk & responsibility of processed docs.

• Responsible for the overall functions of the first Business Development Office located at Adamjee Export Processing Zone.
• Manage EPZ (Export Processing Zone) customer relationships in order to achieve yearly budgeted numbers along with service excellence.
• Provide operational and service support of the existing accounts.
• Manage relationship with external stakeholders.

• Managing Export payment, Investigation and Export recording team.
• Support Team Manager by effectively & efficiently planning, organizing, staffing, directing and controlling the activities & operations of a Team.
• Monitor and ensure consistent practice & controls across customer teams in the department.
• Assisted Team Manager in managing and delivering team projects.
• Liaised with GSC team to ensure smooth execution of daily transactions.
• Assists in managing the Receivables Finance operation team and approve RF transactions.
• Checking Export Documents
• Approve transactions.

• Assisted Unit Head in planning, organizing, staffing, directing, and controlling team activities and operations.
• Supervised Apparel Local Export Team and approved trade transactions to ensure compliance and efficiency.
• Developed strategies to enhance work processes, delivering improved customer service while maintaining compliance.
• Monitoring timely payment/overdue bills.

• Assisted HSBC Thailand GTRF team.
• Checked and approved LC, import and export documents.
• Conducted training sessions for clients on product features, enhancing user understanding and satisfaction.

• Responsible for the overall functions of the first Business Development Office located at Comilla Export Processing Zone.
• Manage EPZ (Export Processing Zone) customer relationships in order to achieve yearly budgeted numbers along with service excellence.
• Provide operational and service support of the existing accounts.
• Identify and develop business opportunities for retail banking for EPZ clients.
• Identify new opportunities in the market by analyzing business needs.
• Onboard new clients to the bank.
• Manage relationship with external stakeholders.

• Supervised Import DC issuance team, checked and approved import transactions, ensuring compliance and accuracy.
• Communicated with group and non-group banks to facilitate timely processing of transactions.

• Import DC issuance, process import bills recording and repayment.