ATNAFU ATNAFU
Denver,CO
Summary
Results-oriented Customer Success leader with over a decade of experience driving revenue growth, financial accountability, and client retention across high-value portfolios. Expertise in financial planning, collections management, and data-driven decision-making. Adept at aligning customer success strategies with broader business goals, including forecasting, upsell initiatives, and cost control. Fluent in English, French, and Amharic, with a global perspective and a track record of fiscal and operational leadership.
Overview
13
13
years of professional experience
Work History
Sr. Team Manager, Member Services
Inspirato LLC
Denver, USA
01.2023 - 01.2025
- Oversaw financial performance for 1,000+ high-value accounts, contributing to 98% customer retention.
- Drove $7M+ in revenue over two years through structured renewals and strategic upsells.
- Utilized Salesforce data and financial metrics to segment clients and drive engagement.
- Partnered with Finance to track KPIs, optimize cost-to-serve, and enhance profitability per account.
Sr. Manager, Inspirato for Good
Inspirato LLC
Denver, USA
01.2021 - 01.2023
- Designed and delivered donor engagement workshops with measurable ROI on conversions.
- Improved revenue recognition through structured onboarding and retention strategies.
- Collaborated with accounting to streamline reporting and donor fund allocation models.
Director, Member Loyalty
Inspirato LLC
Denver, USA
01.2018 - 01.2021
- Cut outstanding accounts receivable by 50%, reducing exposure from $2.4M to $1.2M.
- Implemented cash flow and collections strategies in partnership with finance leadership.
- Administered appeasement budgets with a focus on ROI and cost containment, aligning spend with member value.
- Delivered internal trainings focused on financial impact of member lifecycle stages.
Collections Manager
Inspirato LLC
Denver, USA
01.2016 - 01.2018
- Led the rollout of ZUORA for revenue operations and delinquency management.
- Standardized payment plans, reduced DSO (Days Sales Outstanding), and improved recovery rates.
- Partnered with Finance on monthly close processes, revenue forecasting, and AR reconciliation.
- Developed scalable workflows to support financial compliance and audit readiness.
Team Manager, Member Services – California
Inspirato LLC
Denver, USA
01.2014 - 01.2016
- Managed 1,200+ VIP client accounts with a focus on renewals, customer lifetime value, and financial sustainability.
- Collaborated with finance and marketing on loyalty-based upselling campaigns.
Program Supervisor, Inspired Giving
Inspirato LLC
Denver, USA
01.2013 - 01.2014
- Launched philanthropic initiatives with measurable donation-to-conversion tracking.
- Designed event budgets and financial reporting structures to evaluate campaign performance.
- Introduced basic cost modeling to ensure fiscally responsible engagement strategies.
Membership Coordinator, Sales
Inspirato LLC
Denver, USA
01.2012 - 01.2013
- Supported early-stage revenue strategy by developing customer onboarding touchpoints.
- Provided finance team with member usage data for better churn and retention forecasting.
Education
B.S. - International Relations – International Political Economy
University of Colorado
Boulder01.2010
B.A. - French, Modern Languages
University of Colorado
Boulder01.2010
Certificate - Ethnic Studies
University of Colorado
Boulder01.2010
Skills
- Strategic Financial Planning & Forecasting
- Revenue Growth & Retention Management
- Customer Success & Journey Optimization
- Collections Strategy & AR Management
- CRM & Financial Analytics (Salesforce, ZUORA, Power BI)
- Budget Oversight & Resource Allocation
- Cross-functional Collaboration (Finance, Tech, Ops)
- Multilingual Communication (EN, FR, AM, ES, DE)
References
Available upon request.
Languages
- English, Fluent
- French, Fluent
- Amharic, Fluent
- Spanish, Intermediate
- German, Beginner
Project Highlights
- Created Inspirato’s Member Loyalty Program—still generating measurable financial impact today.
- Reduced AR aging and DSO through analytics-driven collections strategies.
- Founded INBlack ERG and led campaign for Juneteenth recognition.
- Studied abroad in France; developed strong intercultural and language fluency.
- Launched DEI-aligned programs with budget accountability and stakeholder reporting.
Timeline
Sr. Team Manager, Member Services
Inspirato LLC
01.2023 - 01.2025
Sr. Manager, Inspirato for Good
Inspirato LLC
01.2021 - 01.2023
Director, Member Loyalty
Inspirato LLC
01.2018 - 01.2021
Collections Manager
Inspirato LLC
01.2016 - 01.2018
Team Manager, Member Services – California
Inspirato LLC
01.2014 - 01.2016
Program Supervisor, Inspired Giving
Inspirato LLC
01.2013 - 01.2014
Membership Coordinator, Sales
Inspirato LLC
01.2012 - 01.2013
B.S. - International Relations – International Political Economy
University of Colorado
B.A. - French, Modern Languages
University of Colorado
Certificate - Ethnic Studies
University of Colorado
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