Atoa Lolagi

• Contributed to high customer satisfaction levels by accurately handling delicate and time-sensitive cargo with care.
• Minimized delays in shipment processing through efficient use of available space when organizing warehouse storage areas.
• Assisted in training new team members on proper handling procedures, boosting overall productivity in the department.
• Enhanced workplace safety by diligently inspecting equipment and reporting any issues to management.
• Maintained accurate records of incoming and outgoing shipments, ensuring smooth operations in the cargo area.
• Improved cargo processing times by efficiently sorting, stacking, and loading/unloading shipments.
• Built strong relationships with airline representatives through clear communication and professional conduct during joint activities such as cargo transfers between carriers.
• Maintained a clean and organized work environment, promoting overall safety and efficiency within the air cargo department.

Greet passengers and assist with additional documentation required for
international flights. Assisting passenger regarding ticketing, rebooking and
issuing hotels, meal vouchers and change passengers reservations as
requested and confirm new arrangements. Make announcements concerning
flight delays and assist passengers with baggage issues.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Facilitated seamless communication among various departments, ensuring accurate information sharing between pilots, air traffic control, and ground staff.
• Fostered a positive work environment by promoting teamwork, collaboration, and open communication among ramp staff members.
• Streamlined aircraft turnaround times through effective coordination of ground support equipment and personnel.
• Maximized productivity by scheduling staff shifts in alignment with flight schedules and operational demands.

• Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
• Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
• Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
• Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.