Atoaitagi Foki

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Handled reservations and answered questions from interested patrons for busy Number-room hotel.
• Enhanced customer loyalty by creating rewards program for frequent travelers, encouraging repeat business.
• Updated reservation records with high accuracy, maintaining integrity of booking information.
• Resolved customer complaints with empathy and quick problem-solving, leading to decrease in negative feedback.

Answer inbound calls and greet customers with positive energy and enthusiasm. Thrive in a fast-paced, lively and dynamic work environment. Take an active role in educating customers about our products and services.

Take credit card payments

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.