Atoaitagi Foki
Springville,UT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
First Digital Telecom
05.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Marriot International
03.2021 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Booked reservation for our customers when traveling in big groups.
- Created tickets concerning missing points from previous stays.
Customer Support Specialist
Capital One
11.2019 - 01.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Took payments from customer, waived fees and also deescalated issues when we had angry customers
Front Desk Receptionist
Long Beach Memorial Medical Center
11.2017 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Diploma - All Subjects
Carson Senior High School
06.2001
Skills
- Team player
- Good organizational and multitasking abilities
- Problem-solving skills
- Excellent communication and people skills
- Dependable and reliable
- People-oriented — enjoys interacting with people and working as a team
- Detail-oriented — pays attention to the details in a fast pace environment
- Looking for a long term position
- Customer Services
- Active Listening
- Proficiency in English (oral and written)
Timeline
Customer Service Representative
First Digital Telecom
05.2023 - 08.2024
Customer Service Representative
Marriot International
03.2021 - 03.2023
Customer Support Specialist
Capital One
11.2019 - 01.2021
Front Desk Receptionist
Long Beach Memorial Medical Center
11.2017 - 01.2019
Diploma - All Subjects
Carson Senior High School