Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Ameer TOBYA

El Cajon,CA

Summary

Dedicated IT professional with a proven track record in team building, leadership, and motivating high-performing teams. Experienced in data center operations, ticketing systems, firewall configuration, backup solutions, and virtual infrastructure management. Proficient in networking fundamentals, including Cisco technologies. Committed to continuous learning and staying updated with emerging technologies. Known for fostering collaboration, delivering exceptional customer experiences, and making informed decisions to contribute to company success. Dedicated to optimizing performance and delivering tangible results through a humble and diligent approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Data Center Operational Support Specialist

M5 Hosting Inc.
09.2023 - Current
  • Work on daily support operations to ensure maximum uptime and client satisfaction.
  • Configured, upgraded, and troubleshot Fortinet firewalls to maintain robust network security.
  • Work on network infrastructure maintenance and troubleshooting for Cisco and Brocade devices (VDXs, ICXs), including VLANs and BGP routing protocols.
  • Work on cloud maintenance initiatives with hands-on core infrastructure support and expert client troubleshooting.
  • Provisioning new servers from hardware setup to software deployment per M5 guidelines, ensuring seamless client transitions.
  • Executed effective cable management, including cable runs, rack organization, CDUs management, and inventory control.
  • Familiar in Linux, macOS, and Windows environments to support diverse operational tasks.

Network Operations Center Technician

Lightedge
09.2022 - 09.2023
  • Skilled in utilizing ticketing systems to manage and prioritize tasks efficiently.
  • Experience in configuring and maintaining Fortigate firewalls.
  • Familiarity with Veeam for backup and recovery operations.
  • Capable of promptly addressing and resolving alerts.
  • Knowledgeable in VMware Director for virtual infrastructure management.
  • Proficient in ESXi installation and maintenance.
  • Familiar with InterMapper for network monitoring and mapping.
  • Experienced in utilizing Fortigate Cloud for security management.
  • Competent in vSphere administration and managing virtual machines (VMs).
  • Familiarity with vCenter for centralized virtual infrastructure management.
  • Knowledgeable about VPC and DPC configurations.
  • Skilled in cable installations and organizing connections.
  • Familiar with basic Cisco commands for networking operations.

Lead Certified Pharmacy Technician

PalmCare Pharmacy
08.2015 - Current
  • Supervised 22 pharmacy technicians and coordinated day-to-day assignments with full hands on and off training
  • Optimized tasks and procedures resulting in reduced expenses and increased efficiency
  • Coordinated with clients and vendors to determine project scope and define timelines for completion
  • Monitored project plans and challenges and proactively resolved obstacles
  • Facilitated team productivity by providing strong leadership and surmounting challenges
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows
  • Reviewed internal systems and organized training plans to address areas in need of improvement.

Skills

  • Windows, Linux, Mac
  • ESXi
  • VMware
  • CloudStack
  • AWS CCP
  • Firewalls
  • Networking
  • Routers and Switches
  • Cloud
  • PioneerRx Pro
  • Data Entry
  • HIPAA

Certification

  • Certified AWS Cloud Practitioner
  • PTCB

Timeline

Data Center Operational Support Specialist

M5 Hosting Inc.
09.2023 - Current

Network Operations Center Technician

Lightedge
09.2022 - 09.2023

Lead Certified Pharmacy Technician

PalmCare Pharmacy
08.2015 - Current

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