Summary
Overview
Work History
Education
Skills
Timeline
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Juel A Menezes

Portsmouth

Summary

Dynamic customer service professional with a proven track record at Intuit, enhancing customer satisfaction and solving complex issues with efficiency. Skilled in data entry and relationship building, I consistently exceed client expectations, fostering positive relationships through active listening and empathetic responses.

Personable and highly organized, with strong ability to communicate effectively and empathize with customers. Possesses solid understanding of customer service principles and adept at using CRM software and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive relationships.

Overview

2
2
years of professional experience

Work History

Customer Care Representative

Intuit
11.2021 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

Custome Support

Apple
01.2020 - 04.2021
  • Supported the management team in achieving revenue goals through consistent high-quality work and exceeding client expectations.
  • Improved data entry accuracy by conducting thorough reviews of documentation before submission to relevant authorities.
  • Enhanced client satisfaction by providing timely and accurate information on statuses.

Education

Willingboro High School
Willingboro, NJ
06-1997

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Complaint handling
  • Problem resolution
  • Relationship building
  • Customer relations

Timeline

Customer Care Representative

Intuit
11.2021 - 04.2022

Custome Support

Apple
01.2020 - 04.2021

Willingboro High School
Juel A Menezes