Atori Sobers
Grand Prairie ,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Satisfaction Representative
Braiding Barber
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Warehouse Fulfillment Associate
Amazon, Inc.
08.2023 - 02.2024
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
- Coordinated seamless communication between warehouse staff and supervisors regarding daily operations.
- Assisted in training new associates on warehouse procedures, fostering a supportive team atmosphere.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Barber Instructor
WyMaster Barber and Beauty
04.2023 - 08.2023
- Developed strong relationships with local barber shops, facilitating internship opportunities for students to practice their skills in professional settings.
- Led workshops on essential barbering techniques such as scissor-over-comb, clipper cutting, and straight razor shaves, ensuring students were proficient in core competencies.
- Established a mentorship program connecting experienced barbers with aspiring professionals for additional guidance and support outside of the classroom setting.
- Organized guest speakers and field trips for students to gain real-world experience, enhancing their understanding of the profession.
- Provided one-on-one coaching sessions with struggling students to address skill gaps, resulting in higher overall pass rates for state licensure exams.
- Developed engaging presentations on specialized topics such as advanced coloring techniques or men''s grooming trends, diversifying course offerings and attracting a wider range of potential students.
- Evaluated student performance through practical assessments and written exams, providing constructive feedback to facilitate continuous improvement.
- Ensured a safe learning environment by strictly adhering to health regulations regarding sanitation procedures when demonstrating barbering techniques.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
Homeschool Educator
Homeschool Co-op
10.2019 - 10.2022
- Fostered critical thinking skills through engaging discussions and inquiry-based learning techniques.
- Established routines and procedures that promoted a structured yet flexible learning environment conducive to academic success.
- Managed record-keeping and documentation requirements, maintaining accurate records of student performance and progress reports.
- Enhanced homeschool learning environment by incorporating individualized lesson plans tailored to each student''s needs.
- Encouraged independent study habits by providing resources and guidance for self-directed learning opportunities.
New/Used Car Sales Associate
Joe Cooper Ford
11.2017 - 04.2018
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Provided comprehensive training and mentorship to new sales associates, contributing to their professional development and success within the team.
- Collaborated with the finance department to secure competitive financing options for customers, streamlining the buying process.
- Increased customer satisfaction by providing exceptional service and maintaining a deep knowledge of used car inventory.
- Achieved high levels of customer satisfaction through timely follow-ups and addressing any concerns or issues postsale.
Education
High School Diploma -
James Bowie High School
01.2014
Skills
- Strong Work Ethic
- Patience and composure
- Goal-oriented mindset
- Data entry proficiency
- CRM software expertise
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Appointment Scheduling
Certification
- Class A Barber License - 2023
Timeline
Warehouse Fulfillment Associate
Amazon, Inc.
08.2023 - 02.2024
Barber Instructor
WyMaster Barber and Beauty
04.2023 - 08.2023
Client Satisfaction Representative
Braiding Barber
01.2021 - Current
Homeschool Educator
Homeschool Co-op
10.2019 - 10.2022
New/Used Car Sales Associate
Joe Cooper Ford
11.2017 - 04.2018
High School Diploma -
James Bowie High School